Ecommerce Trading Assistant (6 Month FTC)

Summary: The Ecommerce Trading Assistant role at Ocado Retail is a fixed-term contract for six months, focusing on enhancing the customer experience on the Ocado.com website and app. The position requires meticulous attention to detail and organizational skills to manage product tagging, customer reviews, and merchandising requests. The role is entry-level and involves collaboration with the ecommerce team on various projects. The working arrangement is hybrid, requiring three days in the office each week.

Key Responsibilities:

• Ensure new and existing products are tagged into the appropriate aisles.
• Moderate customer reviews, ensuring compliance with guidelines.
• Manage merchandising requests from suppliers.
• Monitor the ‘Spill the Beans’ channel for site issues reported by colleagues.
• Monitor ‘Spotted a Mistake’ reports for customer-reported site issues.
• Support the ecommerce team with various projects and site optimizations.

Key Skills:

• Customer first mindset.
• Excellent attention to detail.
• Good communication skills.
• Highly organized.
• Flexible team player.
• Good computer skills, with knowledge of Excel being desirable.

Salary (Rate): undetermined

City: Hatfield

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Entry Level

Industry: Other