eCommerce Business Analyst

Key responsibilities

• Lead discovery and run client workshops with business and technical stakeholders
• Capture, analyse and document requirements, user stories and acceptance criteria
• Map current and target state processes across commerce, fulfilment and order management
• Define integration requirements across headless commerce, OMS, PIM, payments, search and ERP
• Work closely with architects, engineers and product owners in an Agile delivery team
• Support backlog refinement, prioritisation and sprint planning
• Present findings and recommendations to senior client stakeholders

Essential experience

• Proven consulting experience in a client-facing BA role
• Strong discovery and workshop facilitation background
• Hands-on experience with MACH architecture and composable commerce (ideally commercetools or Fluent OMS)
• Commerce platform experience with at least one of: commercetools, BigCommerce, Elastic Path, Commerce Layer, Spryker, Saleor, Kibo or a similar headless platform and/or OMS experience with at least one of: Fluent Commerce, Manhattan Active Omni, Kibo, OneStock, IBM Sterling, Salesforce Order Management or a similar platform
• Solid Agile delivery experience (Scrum or Kanban, Jira or similar)
• Ability to work on site for the initial discovery phase, then fully remote
• Excellent written and verbal communication

Desirable

• Omnichannel or retail order management exposure (ship from store, click and collect, distributed inventory and fulfilment)
• Knowledge of APIs, event-driven integration and headless CMS
• Retail, online retail or digital banking sector exposure
• Familiarity with the MACH Alliance ecosystem and typical composable stack partners (search, CMS, payments, PIM)

Location

On site for initial discovery phase, then fully remote

UK home based, some office and client visits

Duration: 6 months initial, likely 6-9 months extension

Start: asap