Dynamics Consultant
Posted Today by ALOIS UK
Negotiable
Undetermined
Undetermined
Lincolnshire, England, United Kingdom
Summary: The Dynamics 365 Contact Centre Consultant role is focused on implementing and optimizing Dynamics 365 solutions within a contact centre environment. The position requires expertise in omnichannel telephony, IVR, and integration with various Microsoft services. The role is based in Lincoln and is initially for a duration of 6 months, with the possibility of extension.
Key Responsibilities:
- Implement and optimize Dynamics 365 Contact Centre solutions.
- Design and manage omnichannel telephony and IVR systems.
- Integrate Azure Communication Services for voice and SMS functionalities.
- Utilize Power Automate and Dataverse for process automation.
- Monitor, troubleshoot, and design solutions for contact centre operations.
- Integrate Teams Telephony with SBC and ICS.
Key Skills:
- Dynamics 365 Contact Centre & Omnichannel Telephony & IVR expertise.
- Experience with Copilot Studio for bots and automation.
- Knowledge of Azure Communication Services.
- Proficiency in Power Automate & Dataverse integration.
- Strong troubleshooting and solution design skills.
- Experience with Teams Telephony integration.
Salary (Rate): undetermined
City: Lincoln
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Dynamics 365 Contact Centre Consultant
Location: Lincoln (UK) | Duration: 6 months (extendable)
Key Skills (Short):
- Dynamics 365 Contact Centre & Omnichannel Telephony & IVR (call flows, routing, DTMF)
- Copilot Studio (bots, IVR, automation)
- Azure Communication Services (voice, SMS, integration)
- Power Automate & Dataverse integration
- Monitoring, troubleshooting & solution design
- Teams Telephony integration (SBC, ICS)
title: Dynamics Consultant
salary:
location: Lincolnshire, England, United Kingdom
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