Dynamics 365 Contact Centre Telephony Consultant
Posted 2 weeks ago by 1773984941
Negotiable
Inside
Hybrid
Lincolnshire
Summary: My client in Lincolnshire is seeking a skilled Dynamics 365 Contact Centre Telephony Consultant on a contract basis. The role involves designing, implementing, and supporting enterprise-grade contact centre solutions to enhance customer experiences using Dynamics 365 and related technologies. The position offers hybrid working arrangements and requires extensive experience in a similar role, particularly with local authorities. The consultant will focus on telephony integrations and AI-driven solutions.
Key Responsibilities:
- Configure and customise Dynamics 365 Customer Service / Contact Centre
- Design and manage case routing, queues, workstreams, and agent experiences
- Design and implement call flows, IVR menus, and DTMF input handling
- Design and build conversational agents using Copilot Studio
Key Skills:
- Extensive experience in a similar role
- Strong experience with Dynamics 365 Customer Service
- Solid understanding of contact centre telephony concepts and IVR design
- Local Authority experience is essential
Salary (Rate): £579 per day
City: Lincolnshire
Country: United Kingdom
Working Arrangements: Hybrid
IR35 Status: Inside IR35
Seniority Level: Mid-Level
Industry: IT
My client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis.
We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions.
What's on offer:
- Salary: £579 per day, Inside IR35
*negotiable based on experience
*please submit your CV with the rate you require
- Hybrid working
- Contract type: Contract
- Monday - Friday
About the role:
Based in Lincolnshire (Hybrid):
- Configure and customise Dynamics 365 Customer Service / Contact Centre
- Design and manage case routing, queues, workstreams, and agent experiences
- Design and implement call flows, IVR menus, and DTMF input handling
- Design and build conversational agents using Copilot Studio
About you:
You will have the following experiences:
- Extensive experience in a similar role
- Strong experience with Dynamics 365 Customer Service
- Solid understanding of contact centre telephony concepts and IVR design
- Local Authority experience is essential
How to apply
- Once your CV is received, if you are successful you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
- Access to a wide range of temporary and permanent opportunities
- Free DBS checks
- Post Placement Aftercare
- Loyalty reward scheme and regular competitions for our agency professionals
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