Dynamics 365 Contact Centre Telephony Consultant
Posted 2 weeks ago by Spencer Clarke Group
£579 Per day
Inside
Hybrid
Lincolnshire
Summary: The Dynamics 365 Contact Centre Telephony Consultant role in Lincolnshire involves designing, implementing, and supporting enterprise-grade contact centre solutions using Dynamics 365. The consultant will focus on enhancing customer experiences through telephony integrations and AI-driven solutions. This contract position offers hybrid working arrangements and requires extensive experience in a similar role, particularly with Dynamics 365 Customer Service. Local Authority experience is essential for this position.
Key Responsibilities:
- Configure and customise Dynamics 365 Customer Service / Contact Centre
- Design and manage case routing, queues, workstreams, and agent experiences
- Design and implement call flows, IVR menus, and DTMF input handling
- Design and build conversational agents using Copilot Studio
Key Skills:
- Extensive experience in a similar role
- Strong experience with Dynamics 365 Customer Service
- Solid understanding of contact centre telephony concepts and IVR design
- Local Authority experience
Salary (Rate): £579 per day
City: Lincolnshire
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
My client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis. We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions.
What's on offer:
Salary: £579 per day, Inside IR35*negotiable based on experience*please submit your CV with the rate you require
Hybrid working
Contract type: Contract
Monday - Friday
About the role:
Based in Lincolnshire (Hybrid):
- Configure and customise Dynamics 365 Customer Service / Contact Centre
- Design and manage case routing, queues, workstreams, and agent experiences
- Design and implement call flows, IVR menus, and DTMF input handling
- Design and build conversational agents using Copilot Studio
About you:
You will have the following experiences:
- Extensive experience in a similar role
- Strong experience with Dynamics 365 Customer Service
- Solid understanding of contact centre telephony concepts and IVR design
- Local Authority experience is essential
How to apply
Once your CV is received, if you are successful you will be contacted.Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive:
- Access to a wide range of temporary and permanent opportunities
- Free DBS checks
- Post Placement Aftercare
- Loyalty reward scheme and regular competitions for our agency professionals
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