Dynamics 365 CE Floorwalker Consultant

Overview

TXP is seeking an experienced Dynamics 365 CE Functional Consultant / Floorwalker to support a major Dynamics 365 Customer Engagement (CE) rollout.

This role will play a critical part in ensuring a successful go-live and driving user adoption across the business.

Key Responsibilities

• Provide floorwalking, hypercare, and end-user support during and following go-live.
• Support business users with day-to-day system queries and facilitate knowledge transfer.
• Deliver user adoption initiatives, training sessions, and best practice guidance.
• Assist with User Acceptance Testing (UAT), defect triage, and issue resolution.
• Work collaboratively with business stakeholders, SMEs, and project delivery teams to optimise processes and maximise system utilisation.
• Gather and document user feedback, identifying opportunities for continuous improvement.
• Escalate and coordinate resolution of functional issues with technical and delivery teams where required.
• Act as a trusted advisor to business users during the transition to Dynamics 365 CE.

Essential Skills & Experience

• Proven experience delivering and supporting Microsoft Dynamics 365 CE implementations.
• Strong functional knowledge of:
• Dynamics 365 Sales
• Dynamics 365 Field Service
• Demonstrable experience supporting go-live, hypercare, and user adoption programmes.
• Ability to troubleshoot functional issues and work effectively with delivery teams to drive resolution.
• Excellent stakeholder engagement, communication, and relationship management skills.
• Strong facilitation, training, and knowledge transfer capabilities.
• Experience working directly with business users in a fast-paced project environment.

Desirable Skills

• Experience within manufacturing, engineering, or field service organisations.
• Knowledge of Microsoft Dataverse and the Power Platform.
• Experience working within Agile delivery environments.
• Microsoft Dynamics 365 certifications would be advantageous.