Dynamics 365 Business Analyst - Microsoft Dynamics Contact Centre Solution - Law/Legal Sector - FTC

Summary: The role of a Senior Business Analyst focuses on leveraging comprehensive BA experience to support the implementation of Microsoft Dynamics CRM solutions within the legal sector. The candidate will be responsible for data analysis, stakeholder engagement, and translating business requirements into actionable processes. A commitment to continual improvement and business continuity is essential. The position is offered on a fixed-term contract basis.

Key Responsibilities:

• Collecting and analysing data to accurately capture the current state of a business challenge, supporting the development, prioritisation, and recommendation of solutions that feed into the Change Delivery Roadmap
• Taking ownership of evaluating information from diverse sources, identifying discrepancies, and resolving conflicting data or viewpoints
• Producing high-quality analysis and design documentation, defining and refining business requirements with clear acceptance criteria to ensure solutions are fit for purpose
• Leading requirements workshops to elicit, document, and validate business needs-ensuring completeness, alignment with the project scope, and feasibility of delivery
• Actively engaging with internal and external stakeholders to understand information needs and ensure alignment of requirements
• Translating business requirements into updated or newly defined processes using Business Process Model and Notation (BPMN)
• Assessing and clearly articulating the cost-benefit of proposed changes, collaborating with Finance to model their impact on the business's Profit & Loss

Key Skills:

• Proven experience in a project delivery environment, with strong planning and organizational abilities-capable of managing multiple deadlines and priorities effectively
• Preferably, a BCS Diploma in Business Analysis or a Lean Six Sigma Green Belt
• Flexibility to adapt to various delivery methodologies, including Waterfall and Agile frameworks
• Knowledge of, or experience working within, the legal sector or other highly regulated industries
• A solid track record of supporting business areas through change initiatives, including the use of established change frameworks and tools
• Experience on Microsoft Dynamics CRM & specifically Dynamics 365 Contact Centre Solution

Salary (Rate): £550 daily

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Business Analyst - Microsoft Dynamics CRM - Law/Legal Sector - FTC - Contact Centre Solution

We're on the hunt for a Senior Business Analyst with comprehensive end-to-end BA experience, exceptional communication skills, and the ability to translate complex technical concepts into clear, accessible language. An appreciation of continual improvement is important along with a commitment to ensuring business continuity.

Responsibilities:

• Collecting and analysing data to accurately capture the current state of a business challenge, supporting the development, prioritisation, and recommendation of solutions that feed into the Change Delivery Roadmap

• Taking ownership of evaluating information from diverse sources, identifying discrepancies, and resolving conflicting data or viewpoints

• Producing high-quality analysis and design documentation, defining and refining business requirements with clear acceptance criteria to ensure solutions are fit for purpose

• Leading requirements workshops to elicit, document, and validate business needs-ensuring completeness, alignment with the project scope, and feasibility of delivery

• Actively engaging with internal and external stakeholders to understand information needs and ensure alignment of requirements

• Translating business requirements into updated or newly defined processes using Business Process Model and Notation (BPMN)

• Assessing and clearly articulating the cost-benefit of proposed changes, collaborating with Finance to model their impact on the business's Profit & Loss

Our ideal candidate will bring:

• Proven experience in a project delivery environment, with strong planning and organizational abilities-capable of managing multiple deadlines and priorities effectively

• Preferably, a BCS Diploma in Business Analysis or a Lean Six Sigma Green Belt

• Flexibility to adapt to various delivery methodologies, including Waterfall and Agile frameworks

• Knowledge of, or experience working within, the legal sector or other highly regulated industries

• A solid track record of supporting business areas through change initiatives, including the use of established change frameworks and tools

• Experience on Microsoft Dynamics CRM & specifically Dynamics 365 Contact Centre Solution