DV cleared ServiceNow CSM Programme - Multiple Roles
Posted Today by Xcede
Negotiable
Inside
Onsite
Newbury, England, United Kingdom
Summary: The role involves multiple positions within a DV Cleared ServiceNow Customer Service Management (CSM) Programme, focusing on a major digital transformation for a leading telecommunications organization. Candidates must possess active DV clearance and will work onsite in Newbury, contributing to the design and implementation of ServiceNow solutions. The positions span various functions including architecture, consulting, and technical delivery, all aimed at enhancing customer service operations. This is a unique opportunity to engage in a high-profile secure programme within a complex enterprise environment.
Key Responsibilities:
- Deliver and implement ServiceNow CSM solutions within a secure enterprise environment
- Work closely with business stakeholders to define and implement customer service processes
- Design and implement scalable ServiceNow platform solutions
- Lead architecture, configuration, and platform development activities
- Support programme delivery through governance, planning, and stakeholder engagement
- Collaborate with cross-functional teams including architects, consultants, and developers
Key Skills:
- Active DV Clearance (mandatory)
- Proven experience working with ServiceNow
- Strong knowledge of ServiceNow Customer Service Management (CSM)
- Experience delivering enterprise platform implementations
- Ability to work effectively within large-scale transformation programmes
- Experience in ServiceNow architecture and solution design
- Experience in ServiceNow development and configuration
- Business process transformation
- Programme and project delivery
- Enterprise integrations and platform governance
Salary (Rate): undetermined
City: Newbury
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
DV Cleared ServiceNow CSM Programme – Multiple Roles Onsite – Newbury Contract – 10+ months (May start with potential for earlier onboarding) Active DV Clearance Required
We are supporting a major digital transformation programme being delivered by a global technology services provider for a leading international telecommunications organisation. As part of a large-scale implementation of ServiceNow Customer Service Management (CSM), we are building a specialist delivery team and are seeking multiple DV Cleared ServiceNow professionals across architecture, consulting, programme delivery, and technical implementation. This is a rare opportunity to join a high-profile secure programme delivering a major ServiceNow transformation within a complex enterprise environment.
Open Roles
We are currently hiring for the following positions:
- Programme Delivery Programme Manager
- Project Coordinator
- Architecture Solution Architect
- Technical Architect
- Functional Consulting Lead / Senior Business Process Consultants (CSM)
- Technical Delivery Senior Technical Consultants
- Technical Consultants
All roles will contribute to the design, implementation, and delivery of ServiceNow CSM solutions as part of a large multi-disciplinary programme team.
Key Responsibilities (varies by role)
- Deliver and implement ServiceNow CSM solutions within a secure enterprise environment
- Work closely with business stakeholders to define and implement customer service processes
- Design and implement scalable ServiceNow platform solutions
- Lead architecture, configuration, and platform development activities
- Support programme delivery through governance, planning, and stakeholder engagement
- Collaborate with cross-functional teams including architects, consultants, and developers
Required Experience
- Active DV Clearance (mandatory)
- Proven experience working with ServiceNow
- Strong knowledge of ServiceNow Customer Service Management (CSM)
- Experience delivering enterprise platform implementations
- Ability to work effectively within large-scale transformation programmes
Depending on the role, we are particularly interested in professionals with experience in:
- ServiceNow architecture and solution design
- ServiceNow development and configuration
- Business process transformation
- Programme and project delivery
- Enterprise integrations and platform governance
Programme Environment
This programme is being delivered for a major global telecommunications organisation, through a leading international technology services and solutions provider, supporting a strategic transformation of customer service operations using the ServiceNow platform. Due to the secure nature of the programme, all roles require active DV clearance and full onsite presence in Newbury.
If you hold active DV clearance and have experience delivering solutions on ServiceNow CSM, we would love to hear from you. Please apply with your latest CV or reach out directly to discuss the available opportunities in more detail.