DV Cleared Service Transition Manager
Posted Today by 1771062862
£755 Per day
Inside
Undetermined
Great Malvern
Summary: The DV Cleared Service Transition Manager will lead the transition of new services into live environments for a reputable IT organization. This role is crucial for ensuring operational readiness and seamless handovers to support teams. The position requires extensive experience in service transition and a willingness to undergo DV clearance. The contract duration is between 3 to 6 months with potential for extension.
Key Responsibilities:
- Act as SME and Service Design & Transition Lead, overseeing service handovers into live operation.
- Collaborate with project teams, service desk, and technical operations to ensure service readiness.
- Develop transition plans, acceptance checklists, and manage risks/issues during the transition.
- Ensure operational teams are trained and prepared for support post go-live.
- Conduct post-transition reviews, capturing lessons learned for continuous improvement.
- Lead service acceptance into production, verifying all criteria are met.
- Drive standardisation of processes across support areas, promoting high-quality service delivery.
- Support early life support and transition plans to BAU, within ITIL and Agile frameworks.
Key Skills:
- Extensive experience in Service Transition within large, complex organisations.
- Proven ability to drive customer excellence across diverse service portfolios.
- Strong operational knowledge of service concepts and techniques.
- Excellent communication skills, capable of simplifying complex topics.
- Skilled in risk management, problem-solving, and stakeholder engagement.
- Qualified in ITIL V3/V4, with experience in Agile methodologies.
- Certifications such as Prince2 or MSP are desirable.
- Willingness to travel and hold DV security clearance.
Salary (Rate): £755 per day
City: Great Malvern
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title DV Cleared Service Transition Manager
Location: Malvern
Duration: 3-6 months with possible extension
Rate: Up to £755 per day via an approved umbrella company
Must be eligible and willing to go through the DV Clearance process
Our client, a reputable organisation in the IT sector, is hiring for a Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects.
What you'll be doing:
- Act as SME and Service Design & Transition Lead, overseeing service handovers into live operation.
- Collaborate with project teams, service desk, and technical operations to ensure service readiness.
- Develop transition plans, acceptance checklists, and manage risks/issues during the transition.
- Ensure operational teams are trained and prepared for support post go-live.
- Conduct post-transition reviews, capturing lessons learned for continuous improvement.
- Lead service acceptance into production, verifying all criteria are met.
- Drive standardisation of processes across support areas, promoting high-quality service delivery.
- Support early life support and transition plans to BAU, within ITIL and Agile frameworks.
What you'll bring:
- Extensive experience in Service Transition within large, complex organisations.
- Proven ability to drive customer excellence across diverse service portfolios.
- Strong operational knowledge of service concepts and techniques.
- Excellent communication skills, capable of simplifying complex topics.
- Skilled in risk management, problem-solving, and stakeholder engagement.
- Qualified in ITIL V3/V4, with experience in Agile methodologies.
- Certifications such as Prince2 or MSP are desirable.
- Willingness to travel and hold DV security clearance.
Join our client's team and help deliver high-standard, reliable IT services that meet evolving business needs. If you thrive in dynamic environments and have a passion for service excellence, we want to hear from you!