Job Title: 1st Line OSM Contact Centre Agent
Location: London - Temple
Duration: Six months initial, with potential for extension
Rate: Up to £430 per day via an approved umbrella company
Shift Pattern: MON-FRI 0700-1500 and every 3rd week 1100-1900
What you'll be doing:
- Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications
- Logging incidents and managing queries via incident management tools
- Developing an understanding of customer environments to deliver tailored support
- Following established processes, documenting actions, and suggesting improvements
- Diagnosing issues, escalating complex problems, and maintaining service levels
- Collaborating effectively with team members and stakeholders to resolve issues promptly
- Continuously updating your technical knowledge to support evolving business needs.
What you'll bring:
- Strong problem-solving skills with the ability to work under pressure
- Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy
- Familiarity with backup solutions like Veritas NetBackup and VMware technologies
- Good understanding of user account management and basic network troubleshooting
- Excellent communication skills and a proactive approach
- Ability to work on a 24/7 shift rota
Desired Skills:
- Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions
- Experience with Oracle/SQL, Exchange 2013, and server infrastructure
- Familiarity with VMware, Open VMS, and IDAM systems
Rate:
£430/day
Location:
London
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level