DV Cleared 2nd Line System Administrator

Job Title: DV Cleared 2nd Line System Administrator

Location: Basingstoke (5 days customer site, weekly rotating shifts) Shift (0700 - 1500 and 1100 - 1900 on a Weekly Rotating Pattern

Duration: Until 31/05/2027 with possible extension

Rate: Up to £430 per day via an approved umbrella company

Must be willing and eligible to go though the DV clearance process

What you'll be doing:

• Monitor systems using event management tooling and respond to incidents through the incident process
• Triage, investigate and resolve 2nd-line tickets within agreed SLAs, keeping ticket hygiene and documentation spot on
• Escalate appropriately via the service management team when issues need further support
• Contribute to knowledge articles and SOPs, supporting continuous improvement and "shift-left" thinking
• Apply a logical troubleshooting approach in a changing, customer-facing environment
• Help maintain operational integrity by supporting agreed change/release and security processes
• Where needed, support Windows-focused infrastructure tasks across VMware-hosted environments

What you'll bring:

• Strong incident and request management mindset-investigate, resolve, and document clearly
• Proactive, organised working style with a customer-service focus
• Confidence working in secure or highly regulated environments (DV clearance required)
• Familiarity with event management tooling (e.g. SCOM / SolarWinds)
• Knowledge of VMware vCenter and experience supporting Windows infrastructure (VMware-hosted)
• Ability to troubleshoot effectively, communicate updates, and work well as part of a wider engineering team
• Scripting ability (PowerShell or similar) is beneficial

If you're DV cleared and ready to bring your Windows/2nd-line expertise to a secure, technically engaging environment, apply now-we'd love to hear from you.