Duty Officer

Duty Officer

Location : The Beacon, Wantage

Salary and grade: £32, 367 per year, Grade 4 FTE

Duration of role: Casual

Hours per week: Casual

Closing date: 20th June 2025

About the role and what we’re looking for

This is an exciting opportunity for a customer-focused and enthusiastic front of house professional with strong communication, interpersonal, and organisational skills to help ensure The Beacon remains a welcoming and well-run community venue at the heart of Wantage.

When on duty during performances, classes, private hires, cinema screenings, or general opening hours, the Duty Officer is responsible for the full front of house operation. This includes coordinating casual staff and volunteers, supporting visiting performers and hirers, and overseeing public access to ensure the smooth, safe, and customer-friendly delivery of our services. The Duty Officer will also act as the responsible person for the building during their shift, ensuring the safety and security of The Beacon, its users, and its resources, and responding to any incidents or operational issues as they arise. The Beacon runs events throughout the year, including evenings and weekends. The role requires flexibility and a willingness to work unsociable hours, including during the festive season.

Main Duties and Responsibilities

• Duty Management
• Building Management
• Operational
• Hires
• Health and Safety & Licensing

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

About you

Your essential skills, knowledge and experience

• Experience of supervising staff.
• Strong organisational skills
• Excellent customer service skills
• Aptitude for short and long term logistical planning and a keen eye for detail.
• Strong verbal and written communication skills.
• Great interpersonal and communication skills and strong people management skills

Your essential qualifications

• 3 ‘A’ levels or equivalent.
• A degree would be desirable but is not essential.
• First aid in the workplace is desirable

If you have the following experience or qualifications – it’s a bonus

• Enthusiasm and love for community arts
• High level of interest in The Beacon and its activities
• Previous experience in buildings/facilities management
• Previous experience in administering conference hires

The benefits we offer

• A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
• Flexible working and annualised hours – a flexible approach to work that our employees love!
• Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
• A generous career average pension scheme which includes life insurance of three times your salary
• The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!
• Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)
• We give you two days per year to volunteer within the local community.
• A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.

You may also have experience in the following: Front of House Manager, Visitor Services Manager, Arts Centre Operations Supervisor, Customer Experience Supervisor, Event Operations Coordinator, Venue Operations Manager, Performance Venue Supervisor, Arts Centre Duty Coordinator, Guest Services Coordinator, Theatre Operations Manager, etc.

REF-221 536