Summary: The Domestic Abuse Help Line & Intake Practitioner role involves providing initial contact and support for individuals accessing the Wakefield District Domestic Abuse Service. The practitioner will triage referrals, assess risks, and work collaboratively with a multi-agency team to ensure the safety and support of domestic abuse victims. This position requires a strong understanding of domestic abuse dynamics and the ability to provide immediate assistance and referrals to appropriate services.

Key Responsibilities:

• Act as the first point of contact for all enquiries and referrals to the service.
• Provide a helpline response, offering advice and information regarding domestic abuse.
• Receive and process agency referrals and self-referrals into the service.
• Triage referrals, prioritizing those at highest risk of harm.
• Liaise with referring agencies to clarify information and address gaps.
• Establish engagement with clients and assess suitability of referrals.
• Provide immediate support and safety planning for domestic abuse victims.
• Signpost or provide onward referrals to appropriate services.
• Identify and assess risks and needs of domestic abuse victims using an evidence-based checklist.
• Complete initial assessments and record immediate needs prior to allocation for longer support.
• Support clients referred to Multi-Agency Risk Assessment Conference (MARAC).
• Liaise with professionals to ensure appropriate risk assessments and safeguarding measures.
• Develop and maintain positive relationships with partner agencies and stakeholders.
• Respond appropriately to child or adult protection concerns and escalate as necessary.

Key Skills:

• IDVA qualification or relevant degree, or equivalent knowledge and skills from relevant employment.
• Good understanding of domestic abuse and its impact on victims and children.
• Knowledge of services available for perpetrators of domestic abuse.
• Awareness of diverse issues related to HBV, Forced Marriage, LGBT, FGM, and cultural communities.
• Substantial experience in the field of domestic abuse.
• Experience in crisis intervention related to domestic abuse.
• Experience providing support and guidance to professionals regarding domestic abuse.
• Experience in assessing needs and conducting risk assessments for domestic abuse victims.
• Enhanced DBS check.

Salary (Rate): £19.00

City: Normanton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other