Distressed Passenger Agent- OCC Brazil
Posted 1 day ago by Corpay
Negotiable
Undetermined
Undetermined
Manila, Philippines
Summary: This role serves as the primary contact for customers, focusing on enhancing their experience and addressing immediate needs related to their Fleet accounts. The position involves handling a high volume of calls, utilizing various applications to assist customers, and demonstrating strong communication skills. The agent is also responsible for cross-selling products and services while maintaining a fast-paced and organized work environment. Experience in the fuel and credit card industry is advantageous for candidates.
Key Responsibilities:
- Handling inbound (80+) and outbound calls in a professional manner
- Utilize multiple applications provided by FleetCor to assist customers efficiently
- Demonstrate effective oral and written communications with customers and management
- Proficient in cross-selling additional products and services
- Transfer calls to appropriate department or staff
- Process check by phone requests
- Provide customers with accurate account information in a fast-paced environment
- Fee negotiation
- Exhibit good interpersonal skills and teamwork awareness
- Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens
Key Skills:
- 3+ years of high call volume experience
- Analytical and general math skills
- Organized and effective communication skills
- Experience in the fuel and credit card industry is a plus
- Proficient in Microsoft Word and Excel
- Ability to work independently
- Focused, detail-oriented, and self-motivated
Salary (Rate): undetermined
City: Manila
Country: Philippines
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Summary:
This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.
Job Responsibilities:
• Handling inbound (80+) and outbound calls in a professional manner • Utilize multiple applications provided by FleetCor in order to assist customers efficiently and in a timely manner. • Demonstrate effective oral and written communications with customers, department personnel and management • Proficient in being able to cross sell additional products and services • Transfer calls to appropriate department or staff • Process check by phone requests • Provide customers with accurate account information in a fast pace environment • Fee negotiation • Good interpersonal skills and team work awareness • Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques
Qualifications
• 3+ years of high call volume experience • Analytical and general math skills are required • Must be organized, able to communicate effectively and comfortably on the phone with customers • Fuel and credit card industry experience a plus • Microsoft Word and Excel experience is required • Have the ability to work independently • Need to be focused, detail-oriented, self-motivated