Director of Operations (Acute) - INTERNAL

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD THIS POST IS SECONDMENT FOR 3 MONTHS TO MEET THE NEEDS OF THE SERVICE IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

Reporting to the IHC Operations Director, the post holder will be responsible for all aspects of the day to day operational delivery of clinical services on the hospital site. The post holder will ensure the hospital’s service align with the Integrated Health Community’s overall plan to ensure the delivery of safe, high quality and cost effective care. Key drivers for success in the role are the attainment of national and local access and quality standards, robust financial management, and the development of services to ensure their long term sustainability for the benefit of the local population. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The Acute Site Operations Director co-ordinates the day-to-day running of the hospital, supported by two Associate Medical Directors, an Associate Director or Nursing and the Directorate Triumvirates (Directorate General Manager, Clinical Director and Head of Nursing.) The highest priority is ensuring safe and timely care for patients and service users, whether presenting via a planned or unscheduled care pathway. The post holder, through the line management of the Directorate General Managers, is responsible for the development of service and improvement plans and all key performance and activity targets, and is expected to embed robust and consistent financial and people management processes. The Acute Site Operations Director is responsible through the IHC Leadership Team for ensuring that the overall business of the hospital site is managed safely, effectively, efficiently and in accordance with the strategic and operational objectives of the IHC. This includes working with senior colleagues on site to ensure that all services are delivered to the highest standards, and that governance systems and processes are in place and adhered to. The postholder will provide strong and visible leadership on site, and put in place systems to receive and act upon concerns from patients, staff and other stakeholders.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Please see full list within the Job Description. The post holder will participate in the regular IHC Accountability Review with each of the Directorate teams, and ensure that effective systems are in place to oversee the integrated governance and risk management process, ensuring that all Directorates work pro-actively with all the IHC Local Delivery Groups. These cover Quality & Safety, Transformation, People & Culture and Finance, Performance & Planning. The post holder will be highly adept in assessing complex facts or situations requiring analysis, interpretation, or comparison of a range of options before arriving at potentially far reaching decisions. The post holder will be able to analyse delivery across all areas of the business in relation to performance targets and strategic objectives, and analyse information from different sources to develop strategies and business plans, coming to a balanced opinion weighing up all the facts in areas where expert opinion differs. As a senior leader, acts as an ambassador of the organisation at all times to ensure that professional standards are maintained. Participates in the Health Board’s Silver on Call and System Lead rotas. Acts as a driver for equality, diversity and inclusion within the IHC, ensuring that all legal requirements are met.

Person specification

Qualifications

Essential criteria

• Masters qualification or equivalent level of knowledge, training or experience across a broad range of disciplines, e.g. business, finance, HR or clinical
• Additional in-depth professional knowledge in a number of disciplines, e.g. financial management, performance management, information systems, staff management, acquired through training and experience over an extended period
• Evidence of appropriate professional and personal development in the last two years

Desirable criteria

• Leadership/Management qualification
• Clinical qualification

Experience

Essential criteria

• Senior level experience in a large service organisation, with emphasis on Leadership.
• A strong and demonstrable record of achievement in operational management.
• A strong and demonstrable track record of promoting and delivering quality and productivity benefits.
• Post as a senior Manager in a large provider organisation.
• Track record of achievement of objectives.
• Evidence of robust financial and other resource management
• Experience of embedding robust clinical and corporate systems at local level.
• Experience of leading and implementing change.

Desirable criteria

• Previous health care experience in a large organisation

Knowledge

Essential Criteria

• A thorough understanding of the principles and techniques of process redesign and improvement.
• Knowledge of project management techniques.
• Understanding of developing and implementing integrated performance management systems.
• Understanding of the concepts and practices of integrated service planning in a complex organisation.
• Extensive managerial credibility and experience.
• Excellent interpersonal skills.
• Excellent Presentation skills.
• Evidence of effective working relationships.
• Demonstrable leadership and management skills.
• Highly developed problem solving skills.
• Financially astute/business awareness.
• Competent with basic IT skills (word processing, spreadsheets, etc)
• Good verbal and report writing skills.
• Skilled negotiator.

Desirable criteria

• Demonstrable understanding of the structure and framework of the NHS Wales

Skills

Essential criteria

• Patient-focused
• Ability to manage with complexity and unpredictability, to make difficult decisions and to solve problems.
• Ability to manage resources effectively (esp. financial and human)
• Ability to work collaboratively and strategically
• Broad understanding of operational/NHS issues.
• Track record of achievement and personal/professional development
• Systematic, analytical and resilient.
• Personal integrity and credibility.