Director - Crisis Management & Scenario Testing

Summary: The role of Director - Crisis Management & Scenario Testing involves leading the global crisis management strategy and overseeing the scenario testing program for an insurance client on a 6-month contract. The position requires strong leadership in crisis response and operational resilience, with a focus on communication and training. The role is hybrid and based in London, requiring extensive experience in crisis management within a global organization.

Key Responsibilities:

• Lead the global crisis management strategy, governance, escalation processes and response framework
• Design and deliver the global scenario testing programme (tabletops, drills, supplier exercises)
• Facilitate Real Time response to major disruption events, chairing crisis calls and coordinating cross-functional teams
• Oversee client and regulatory communications during incidents
• Maintain crisis playbooks, decision logs, and audit-ready documentation
• Partner with Technology, Risk, Operations and senior leaders to strengthen organisational readiness
• Deliver training, awareness and ongoing improvements to crisis response capability
• Produce executive-level reporting on crisis trends, lessons learned and remediation

Key Skills:

• 10+ years leading enterprise-wide crisis management in a global organisation
• Proven experience managing major incidents across multiple regions and time zones
• Strong understanding of operational resilience regulations (FCA, DORA, NIST, etc.)
• Experience designing and running crisis scenarios and testing programmes
• Excellent communication skills, able to brief executives, boards and regulators
• Financial services background required; insurance experience preferred
• Certifications such as CBCP, MBCI or DRI are an advantage

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Director - Crisis Management & Scenario Testing

We are currently recruiting for a Director - Crisis Management & Scenario Testing to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- London based

Responsibilities

• Lead the global crisis management strategy, governance, escalation processes and response framework
• Design and deliver the global scenario testing programme (tabletops, drills, supplier exercises)
• Facilitate Real Time response to major disruption events, chairing crisis calls and coordinating cross-functional teams
• Oversee client and regulatory communications during incidents
• Maintain crisis playbooks, decision logs, and audit-ready documentation
• Partner with Technology, Risk, Operations and senior leaders to strengthen organisational readiness
• Deliver training, awareness and ongoing improvements to crisis response capability
• Produce executive-level reporting on crisis trends, lessons learned and remediation

Experience

• 10+ years leading enterprise-wide crisis management in a global organisation
• Proven experience managing major incidents across multiple regions and time zones
• Strong understanding of operational resilience regulations (FCA, DORA, NIST, etc.)
• Experience designing and running crisis scenarios and testing programmes
• Excellent communication skills, able to brief executives, boards and regulators
• Financial services background required; insurance experience preferred
• Certifications such as CBCP, MBCI or DRI are an advantage

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.