My client is seeking to appoint a SME Sales Support Administrator to support its SME direct business sales team across the island of Ireland.
This is a hand's on role, and will offer the opportunity to develop commercial, sales, analytical and communication skills within a busy team environment.
This role will offer flexible working which includes time in the office as directed.
Main Purpose of Role:
To support the SME Direct team with sales compliance, sales assurance and back office administration duties. Will also act as a point of contact for sales contractor & sales partners queries and assist with processing of SME sales and renewals contracts.
Responsibilities:
- Point of contact for all SME Sales partner queries, supporting them in their field sales activities
- Ensuring all necessary onboard and re-contracting processes are followed and providing assistance to customers where necessary
- Providing administrative assistance to the sales and retention team to include quality checking
- Carrying out administrative duties for the wider SME Direct Sales Team to support efficient and accurate processing of sales contracts
- Assisting with the updating of KPIs and sales reporting for various sales channels
- Ensure all back office and QA standards are being maintained, in line with corporate governance standards.
- To support internal quality monitoring processes to ensure desired corporate and regulatory standards are maintained
- Providing team back up in the running of reporting from SFA system for commercial sales agents
- Assisting with the distribution of weekly product information to ensure all agents and brokers have all the correct product pricing.
- Work with SME direct sales team to deliver effective sales prospecting and data capture
- Support other tasks within the team, as directed by management such as cheque lodgments & AR processing, commission reporting, renewal queries and post.
You will have the following skills and experience:- Highly numerate, with the ability to work on computer systems in a process environment
- Disciplined & rigorous, ensuring that compliance and controls are adhered to
- Strong in character to deal with day to day challenges
- Flexible approach to the nature of work undertaken
- Able to build and maintain relationships to enhance effectiveness
- A confident & professional communication style, whether written or oral.
- Ability to work to tight deadlines
- Customer focused and proven ability to deal with complex requests
- Ability to work independently with initiative
- Ability to create, compose and edit written materials, appropriate to communicate to the target audience using Word or PowerPoint
- Strong interpersonal and communication skills.
- Strong attention to detail.
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