Digital Service Designer

Your new company

You will be joining a forward-thinking organisation delivering modern digital services that place users at the heart of every decision.

Working within a collaborative and agile environment, you'll be part of a team that values innovation, continuous improvement, and challenging the status quo to create meaningful outcomes for users and stakeholders alike.

Your new role

We are seeking an experienced Service Designer (or experienced Interaction Designer) to support a Discovery phase engagement.

This is a hybrid role based in Telford, requiring a commitment of 2 days per week on-site.

• Researching users and user journeys to understand needs, behaviours, and pain points.
• Understanding business requirements and current service landscapes.
• Identifying constraints, dependencies, risks, and opportunities.
• Working closely with a wide range of stakeholders to align business and user outcomes.
• Creating clear problem statements and refining discovery scope.
• Documenting user needs, assumptions, and recommendations.
• Producing user journey maps and service blueprints to visualise current and future service experiences.
• Exploring options to address service challenges and improve user outcomes.
• Supporting the production of discovery findings and end-of-discovery reports.
• Visualising complex problem spaces and helping shape future service direction.

What you'll need to succeed

• Proven experience as a Service Designer or strong experience as an Interaction Designer.
• Experience working within the discovery phases of digital service delivery.
• Strong understanding of user-centred design and service design methodologies.
• Experience creating user journey maps, service blueprints, and other service design artefacts.
• Strong stakeholder management and workshop facilitation skills.
• The ability to translate research findings into actionable service improvements.
• Experience working within agile, multidisciplinary delivery teams.
• Excellent communication and documentation skills.
• Eligibility to obtain SC Clearance (candidates must be SC eligible).

What you'll get in return

• Competitive contract rate of £500 per day.
• Opportunity to work on a high-profile digital transformation programme.
• Exposure to complex service design challenges within a collaborative environment.
• The chance to influence and improve user-focused digital services.
• Work alongside talented multidisciplinary teams in a culture that values innovation and continuous improvement.