Digital Product Owner

Welcome to First Bus At First Bus we are passionate about making travel simple, reliable and sustainable for everyone. As one of the UK's largest bus operators, we serve millions of passengers each year, connecting people and communications across towns and cities nationwide. We're investing heavily in zero-emission vehicles, smart technologies, and innovative solutions that transform the passenger experience - and we need forward thinking people to help us shape what's next. Our teams are passionate about making a real impact, and we're proud to be at the forefront of the UK's sustainable transport revolution.

About the role As a Product Owner, you will be responsible for defining and prioritising the features and requirements for our digital products. You will work closely with cross-functional teams including Product Management, Commercial, Marketing, and our development partners to deliver high-quality digital products that drive customer and business goals. Your role will be pivotal in ensuring that the product vision is translated into tangible deliverables that delight our customers.

Key Accountabilities & Responsibilities

• Product Roadmap Collaboration: Develop and communicate the product roadmap and strategy in alignment with business goals. Understand market trends, customer needs, and competitive landscape in partnership with product management. Engage with the customer tools to gather feedback and validate product decisions. Ensure the product delivers an excellent user experience and meets customer needs.
• Backlog Management: Create, prioritize, and manage the product backlog ensuring alignment with the product strategy and business objectives. Work with our developer partners and product managers to define user stories and develop acceptance criteria. Maintain clear and detailed documentation for product features, requirements, and user stories.
• Product Delivery Ownership: Participate in sprint planning sessions, providing clarity and context for backlog items, being the voice of customer and the business. Ensure timely and successful delivery of product increments through active participation in Agile ceremonies such as daily stand-ups, retrospectives, and reviews. Track progress against key performance indicators (KPIs) to measure product success. Analyse product performance data to inform decision-making in product deliveries post-live. Communicate to internal stakeholders the successes and issues of the product delivery into the market.

Skills / Experience

• Experience A minimum of three years' experience working within a digital product team.
• Experience of working as part of a product development team in an Agile environment.

• Skills Strong verbal and written communication skills to articulate the product vision and requirements, influence stakeholders and communicate effectively with the development team. Strong analytical skills to make data-driven decisions. Ability to balance technical, business and customer considerations. Deep understanding of customer needs and the ability to translate them into product features. Flexibility to adapt to changing priorities and market conditions. Ability to handle ambiguity and make decisions with incomplete information. Strong decision-making skills and accountability for product outcomes. Basic understanding of the technical aspects of the product.

Leadership behaviours / competencies Product Vision Strategic Thinking Influencing and Negotiating Analytical Thinking Customer Focused Adaptable

Rewards & Benefits Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass Cycle to work scheme 25 days' holiday + bank holidays Pension scheme and chance to buy discounted First Group shares Flexible working We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application. Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all. Applicants are advised that background checks will be conducted as a standard part of our recruitment process.