Digital Product Manager - Moving Money

Purpose of the Role

Know someone who can shape how high-net-worth clients move money - seamlessly, safely, and with absolute confidence?

You'll shape how clients move money - within it, and beyond - across everyday banking, savings, lending, investments and advice. These are some of the most important moments in a client's financial life, and they should feel effortless, considered, and aligned to the standards our clients expect.

In this role, you'll own the digital product vision and day-to-day performance of the Moving Money features within the Coutts secure digital channels. As the digital product leader for this feature set, you will inspire teams, set priorities and actively share digital outcomes.

As a Digital Product Manager - Moving Money you will be responsible for:

• Monitoring digital feature health and identifying improvement opportunities through analysis of client behaviour, client research, feedback, enquiries and complaints.
• Instilling a focus on continuous improvement, working with designers, delivery teams and engineers to harness digital and technological advances that benefit our clients and find a path to release value incrementally.
• Building relationships at all levels across the business to gain continuing support for project concepts and delivery, helping to remove blockers.
• Making sure teams maintain the release train, including plans and estimation, managing interdependencies and cross team synchronisation.
• Support delivery and change teams as the digital product escalation contact throughout the build, deployment and management phases of the delivery life cycle where there are blockers, constraints, risks and issues that may impact client experience.
• Acting as digital product escalation contact to address incidents and complaints.
• Maintaining frontline and client facing support materials that positions the digital product in a positive light and offers helpful support materials where questions arise.

Skills Required

• Experience taken products from 0 to 1 and owned the strategic vision, not just the backlog.
• Influenced large, complex organisations without relying on hierarchy - getting buy-in from senior stakeholders through judgement and credibility, not authority.
• Worked in environments where brand, experience, and commercial outcomes are tightly interwoven - premium consumer tech, fintech, healthtech, or similar.
• Digital product expertise in the Moving Money feature area, along with the curiosity and resourcefulness to maintain your domain expertise in this field.
• A strong understanding of iOS, Android and web platform capabilities and understanding of digital product solutions and trends.
• Strong grasp of HNW client expectations: to ensure the digital product proposition offers reassuring, low-friction experiences appropriate for HNW and UHNW clients.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.