About The Job
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HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers.
Our digital programme is multi-award winning and the envy of other government organisations.
Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO).
This function designs, builds and operates the data foundations for all HMRC's services at a size and scale larger than most other organisations.
DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers.
DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future.
Job Description
The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO).
This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities.
You will be responsible for maintaining records, updating trackers (Clarity & Jira), processing routine data, preparing standard reports, and supporting stakeholder communications.
You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics.
Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared.
DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work.
Person specification
Act as the first point of contact for DPS Engagement.
Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes.
Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared.
Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions.
Supporting Small Changes coordination where DPS is Lead DG.
Ensuring adherence to governance and continuous improvement of processes.
Coordinating requests through the end-to-end impacting process.
Respond to routine queries, support team communications, and assist with stakeholder engagement.
Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs & G7s in meetings and note-taking.
Contribute to a positive team environment by supporting colleagues and sharing best practices.
Essential Criteria
- Minimum of 2 GCSEs (or equivalent) including English and Maths.
- Experience using Microsoft 365 tools including Excel, Outlook and SharePoint.
- Strong written and verbal communication skills, with the ability to convey information clearly and effectively.
- Demonstrated analytical and problem-solving capability.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs).
- Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly.
- High attention to detail and a commitment to maintaining data quality and accuracy.
- Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales.
- A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements.
Desirable Criteria
- Experience in an administrative or support role.
- Experience working in a customer-facing role.
- Understanding of portfolio, project or impacting processes within a digital environment.
- Experience using Jira and/or Clarity (or similar tracking systems).
- Experience of leading and facilitating meetings.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment.
Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered.
Please be aware that you cannot change your location preference after submitting your application.
Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.
Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community.
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).