Digital Merchandising Lead

Digital Merchandising Lead

Location: Hybrid (Corby, London or Manchester)

Contract: Fixed-Term (12 Months)

RS Group is seeking a Digital Merchandising Lead to join the team on a 12-month fixed-term contract. As the Digital Merchandising Lead, you will drive commercial success across our strategic and core global supplier brands by enhancing the digital customer experience through data, insights, and analytics. You will be accountable for delivering key digital KPIs, as well as securing additional supplier marketing investment to support future growth initiatives. This role combines strategic thinking with hands-on execution. You will develop and implement supplier strategies, collaborate cross-functionally with Digital Merchandising, Product & Supply Chain, and Marketing teams, and build strong relationships with key suppliers. Success in this role will come from your ability to influence, analyse performance, and continuously optimise the customer journey.

What you’ll be doing:

• Own and deliver key performance metrics for your suppliers, including visits, sales, conversion, participation, and search trends—using data to drive actionable improvements
• Influence and manage over £1 million in supplier funding
• Produce regular performance reports with clear, actionable insights, contributing to wider category reporting
• Lead quarterly supplier reviews, presenting performance insights and building forward-looking strategic plans
• Align supplier strategies with the broader digital merchandising and category plans
• Lead and deliver digital initiatives to improve category performance, ensuring projects are completed on time
• Build strong cross-functional relationships with Product & Supply Chain, Marketing, and Digital teams to influence commercial outcomes
• Collaborate with EMEA Marketing teams to deliver aligned, impactful campaigns
• Plan and execute digital merchandising activity 3–9 months in advance, balancing long-term strategy with short-term delivery
• Use analytics and customer insights to identify opportunities and continuously improve performance
• Identify and solve customer experience challenges through effective digital merchandising and acquisition strategies
• Build strong supplier relationships, identifying opportunities for investment in digital marketing and content
• Manage supplier onboarding, including pitches, contract negotiation, and renewals

About you:

You are a commercially minded digital professional who thrives in a fast-paced, data-driven environment. You combine strong analytical thinking with excellent relationship-building skills, enabling you to influence both internal stakeholders and external partners. You are proactive, results-oriented, and confident in taking ownership of your categories and delivering measurable impact. You’re comfortable working both strategically and operationally—able to see the bigger picture while also driving day-to-day execution. With a strong customer-first mindset, you continuously look for ways to improve the digital experience and drive performance.

What you’ll need:

Technical Skills

• Experience in a B2B or B2C Digital Merchandising role
• Proficiency with tools such as Adobe Analytics, BrightEdge, and Google Trends, with the ability to translate data into clear insights and recommendations
• Strong understanding of the digital landscape across B2B and B2C environments
• Experience working with content management systems
• Solid knowledge of digital merchandising KPIs and performance levers
• Good understanding of marketing channels and their impact on performance
• Ability to identify UX and CX improvement opportunities and act on them
• Experience contributing to or shaping digital product roadmaps
• Strong commercial acumen, including negotiation and contract management experience
• Confident in presenting data and insights to a range of stakeholders

Behavioural Skills

• Proven track record of delivering results and taking ownership
• Strong customer focus and attention to detail
• Ability to influence and engage senior stakeholders across multiple functions
• Skilled at building relationships with suppliers, agencies, and internal teams
• Strong communication and stakeholder management skills
• Self-motivated, proactive, and able to manage priorities independently
• Comfortable working in a hybrid environment, with a preference for 3 days per week in the Corby office
• Passionate about driving a digital-first mindset across the organisation
• Demonstrates adaptability and strong change management capabilities
• Confident decision-maker, even when working with limited information

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.