Digital Delivery Manager - Digital Change & Implementation

Role Overview

We are seeking an experienced Digital Delivery Manager/Digital Change & Implementation Manager to lead the successful implementation and adoption of a major programme within a large public sector organisation.

You will work closely with business, security, digital and operational teams to ensure new identity governance capabilities are effectively deployed and Embedded across the organisation.

The role will focus on business change, implementation planning, stakeholder engagement, operational readiness, communications and training, ensuring that the transition to new digital processes is smooth and delivers the expected benefits.

Key Responsibilities

• Lead business change and implementation activities for an Identity Governance and Administration (IGA) programme.
• Develop, maintain and coordinate deployment and implementation plans to ensure successful delivery and adoption.
• Engage with business, security, digital and operational stakeholders to ensure organisational readiness for change.
• Plan and coordinate communications, awareness and stakeholder engagement activities to support the adoption of new identity governance processes and controls.
• Identify and manage implementation risks, issues, assumptions and dependencies, ensuring timely resolution and escalation.
• Coordinate operational readiness activities and ensure appropriate deployment governance is in place.
• Work closely with technical and delivery teams to translate complex digital and technical changes into practical business implementation activities.
• Coordinate training programmes, user guidance, support materials and business process updates.
• Facilitate stakeholder workshops, presentations and decision-making forums.
• Monitor implementation progress, stakeholder readiness and adoption to support successful programme outcomes.
• Support benefits realisation through effective business engagement and change management.
• Promote Agile ways of working and encourage collaboration across multidisciplinary teams.

Essential Skills & Experience

• Proven experience in digital delivery, business change, implementation management or digital transformation.
• Experience leading the implementation and adoption of digital programmes or technology solutions.
• Strong stakeholder management skills, with the ability to engage effectively across business, technology, security and operational teams.
• Experience developing and managing implementation, deployment and operational readiness plans.
• Understanding of business change management, communications, training and user adoption.
• Experience managing risks, issues, assumptions and dependencies within a delivery environment.
• Ability to translate technical requirements into clear business processes and implementation activities.
• Strong communication, facilitation and presentation skills.
• Experience working in Agile delivery environments and collaborating with multidisciplinary teams.

Desirable Experience

• Experience with Identity Governance and Administration (IGA) programmes or identity management solutions.
• Understanding of identity governance, access management and security controls.
• Experience delivering digital transformation programmes within large or complex organisations.
• Experience working within public sector or government environments.