Digital Business Partner

This post is 12 Month Fixed Term. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, NSS reserves the right to refuse any such appointment.

About The Organisation

In June 2025, the Cabinet Secretary for Health and Social Care introduced two key frameworks: the Population Health Framework and the Service Renewal Framework (SRF). The SRF sets out an ambitious vision to drive innovation and enable more integrated delivery across Scotland’s health and care services. As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) will come together to form a new organisation: Public Services Delivery Scotland in April 2026. The new organisation will play a pivotal role in supporting the renewal and long-term sustainability of health and care services across Scotland. To learn more about the new organisation, please read the public consultation paper – A New National Delivery Organisation , available on the Scottish Government website

The Post

Digital and Security are looking for open, patient and effective communicators with good listening skills. To working closely with customers and leaders across Scotland, ensuring that digital delivery aligns with strategies and business needs. Helping customers define their future state digital roadmaps and identifying problems within the organisation that require Digital and Security (DaS) assistance are fundamental aspects of the Business Partner role. Acting as the ‘Face of DaS’ across National Services, to ensure a single point of entry for digital demands, an escalation point for customer concerns, and key collaborator within the DaS Directorate to ensure appropriate delivery of work and services.

The Candidate

As a Digital Business Partner, you will be the conduit between customers and the organisation. You must be resilient and have a background in Digital and Customer Relationship Management. You must have strong influencing skills and be able to assist customers in defining digital needs to enable and transform services You will be working in a challenging environment; therefore prioritisation, resiliency and business acumen are key attributes that will allow you engage in negotiation and strategy formulation in a complex ever-changing environment.

Location and Working Pattern:

Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. Monday to Friday, 37 hours per week. It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with PSDS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSDS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSDS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot

Further Information

For an informal discussion on the post, please contact Clare Graham, Head of Strategy and Performance at clare.graham@nhs.scot

Closing date for completed applications is Tuesday 17th March. Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders). We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies