Summary: The Digital Business Analyst role involves analyzing business problems and opportunities, conducting research, and identifying areas for improvement within a business context. The position requires leading small-to-medium-sized projects, managing stakeholder relationships, and applying digital understanding to optimize services and processes. The analyst will work on-site three days a week in Corsham and is expected to contribute to the advancement of best practices within the business analysis community.

Key Responsibilities:

• Analyze and understand business problems or opportunities.
• Conduct research and analysis of business operations, including people, processes, and technology.
• Identify areas for improvement and define success measures.
• Document user and business needs for effective service design and testing.
• Analyze current and future business models to measure success.
• Manage stakeholder relationships and work independently on projects.
• Lead small-to-medium-sized projects and support larger initiatives.
• Report on system quality and collect metrics on test cases.
• Identify issues and risks, and analyze test activities and results.
• Develop technical documentation and service roadmaps.

Key Skills:

• Experience with Requirements Authoring, URD, SRD, Solution Specs, and Test Strategies.
• Demonstrable experience in an ITIL3 aligned service area.
• Ability to work under pressure and manage conflicting priorities.
• Experience in developing complex service roadmaps and technical refresh documentation.
• Understanding of legacy and new systems, particularly in secure environments.
• Strong analytical and modeling skills.
• Experience with Voice & Video Services and Strategic Networks is desirable.

Salary (Rate): undetermined

City: Corsham

Country: UK

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other