Digital Business Analyst - Customer Portals - Cheshire - Regulated Industry
Posted 1 week ago by Korn Ferry
£580 Per day
Undetermined
Undetermined
Cheshire, UK
Summary: The role of Digital Business Analyst involves supporting a significant customer-facing digital transformation programme aimed at enhancing customer interaction and self-service capabilities. The position requires collaboration with senior stakeholders, delivery teams, and third-party technology partners to shape requirements and business processes for a new customer portal and digital experience platform. This role is critical within a regulated environment, emphasizing the importance of clear communication and stakeholder engagement. Proven experience in digital transformation programmes is essential for success in this position.
Key Responsibilities:
- Elicit, analyse and document business requirements.
- Map customer journeys and digital processes.
- Work closely with business and technology stakeholders.
- Support the design and delivery of customer-facing digital solutions.
- Collaborate with third-party vendors and delivery partners.
- Facilitate workshops and stakeholder engagement sessions.
- Ensure requirements are clearly defined and understood across the programme.
Key Skills:
- Proven experience as a Business Analyst on digital transformation programmes.
- Strong experience delivering customer-facing portals, digital platforms or self-service solutions.
- Experience working within vendor-led delivery environments.
- Excellent stakeholder management and communication skills.
- Ability to operate in a fast-paced and evolving programme environment.
- Strong requirements gathering, process mapping and documentation skills.
Salary (Rate): £580 per day
City: Cheshire
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are supporting a major customer-facing digital transformation programme and are seeking an experienced Digital Business Analyst to play a key role in the delivery of a new customer portal and digital experience platform.
This is a highly visible programme within a regulated environment, focused on improving customer interaction, self-service capability and overall digital experience.
Working closely with senior stakeholders, delivery teams and third-party technology partners, you will be responsible for helping shape requirements, customer journeys and business processes to support the successful delivery of a critical digital initiative.
Key Responsibilities
-
Elicit, analyse and document business requirements.
-
Map customer journeys and digital processes.
-
Work closely with business and technology stakeholders.
-
Support the design and delivery of customer-facing digital solutions.
-
Collaborate with third-party vendors and delivery partners.
-
Facilitate workshops and stakeholder engagement sessions.
-
Ensure requirements are clearly defined and understood across the programme.
Essential Experience
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Proven experience as a Business Analyst on digital transformation programmes.
-
Strong experience delivering customer-facing portals, digital platforms or self-service solutions.
-
Experience working within vendor-led delivery environments.
-
Excellent stakeholder management and communication skills.
-
Ability to operate in a fast-paced and evolving programme environment.
-
Strong requirements gathering, process mapping and documentation skills.
Desirable Experience
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Financial Services, Insurance, Banking or other regulated sector experience.
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Experience improving customer experience and digital engagement.
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Exposure to Agile delivery environments.
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Experience supporting large-scale digital change programmes.
For a confidential discussion or to express interest, please get in touch directly.