Digital/ Applications Programme Manager

Digital/ Applications Programme Manager

Posted 1 week ago by 1748692332

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Negotiable
Undetermined
Undetermined
London
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Business Case Constituent Relationship Management Customer Relationship Management Customer Relationship Management (CRM) Software Digital Transformation General Insurance Management Meeting Facilitation Microsoft 365 Relationship Management Salesforce Stakeholder Management

Summary: The Digital/Applications Programme Manager will lead the implementation of a global Customer Relationship Management (CRM) system for the insurance sector, developing the business case and establishing a delivery model. This role also oversees the rollout of a new collaboration and communication ecosystem, working closely with various teams and stakeholders. Strong stakeholder management and communication skills are essential, along with a hands-on approach to program management. The position requires experience in the insurance industry and familiarity with Microsoft tools and CRM platforms like Salesforce.

Key Responsibilities:

  • Develop the business case for the CRM system and lead its global implementation.
  • Establish the appropriate delivery model for CRM rollout across the business.
  • Oversee the roadmap and rollout of the new collaboration and communication ecosystem.
  • Collaborate with broking teams, central IT teams, third-party software delivery partners, and service integrators.
  • Engage frequently with senior business stakeholders to ensure alignment and progress.
  • Manage customer-focused stakeholder relationships and communication effectively.

Key Skills:

  • Senior 'hands on' change leader with a proven track record in systems delivery and digital transformation.
  • Experience in the insurance industry.
  • Experience working with Microsoft tools and CRM platforms such as Salesforce.
  • Ability to work in a fast-paced dynamic environment with high degrees of ambiguity.
  • Excellent communication and negotiation skills, both written and verbal; collaborating with stakeholders with high expectations.
  • An understanding of the importance of excellent customer service and a "can do" attitude.
  • Proven leadership and ability to work well in a team environment, including meeting facilitation.
  • Strong stakeholder management and interpersonal skills.
  • Effective problem solving skills based on clear reasoning and sound rationale.
  • Tactful, diplomatic and able to thrive in an ever-changing environment.
  • Patience and empathy when dealing with colleagues.
  • Ability to work pro-actively, under pressure and independently with minimal direction.
  • Commutable to London and happy to travel if required.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Programme Manager

Digitial/ Applications

My client are seeking a Digital/ Applications Programme Manager to develop the business case and lead the implementation of the Insurance's clients Customer Relationship Management (CRM) system globally and put in place the appropriate delivery model to rollout CRM across the business. Alongside this the role will oversee the roadmap and rollout of our new collaboration and communication ecosystem which is currently in flight with the delivery team mobilised.

The role will work with broking teams across the globe, central IT teams, third-party software delivery partners and service integrators, and frequently engage with senior business stakeholders. It will require a balance of strong customer-focused stakeholder management, communication skills and a 'hands on' approach to the overall management of the programmes.

Key Skills

  • Senior 'hands on' change leader with a proven track record in systems delivery and digital transformation.
  • Experience in the insurance industry.
  • Experience working with Microsoft tools and CRM platforms such as Salesforce.
  • Ability to work in a fast-paced dynamic environment with high degrees of ambiguity.
  • Excellent communication and negotiation skills, both written and verbal; collaborating with stakeholders with high expectations.
  • An understanding of the importance of excellent customer service and a "can do" attitude.
  • Proven leadership and ability to work well in a team environment, including meeting facilitation.
  • Strong stakeholder management and interpersonal skills.
  • Effective problem solving skills based on clear reasoning and sound rationale.
  • Tactful, diplomatic and able to thrive in an ever-changing environment.
  • Patience and empathy when dealing with colleagues.
  • Ability to work pro-actively, under pressure and independently with minimal direction.
  • Commutable to London and happy to travel if required.

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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