Summary: The role is for a Technical Support Engineer on a 3-month contract, with potential for extension, focused on providing operational support in a research and healthcare data environment. The position requires hands-on experience with AWS and involves managing support tickets, technical troubleshooting, and communication across teams. Candidates should have a proactive and customer-focused approach, with a minimum of 5 years of experience in AWS.

Key Responsibilities:

• Provide operational support to internal and external users in a research and healthcare data environment.
• Manage support tickets related to infrastructure and data access.
• Perform technical troubleshooting, including installing Python packages and checking pod logs.
• Work with AWS services such as Workspaces, EC2, and S3.
• Utilize tools like Jira and Airflow for ticket management and support.
• Communicate effectively with teams to ensure customer-focused support.

Key Skills:

• Hands-on experience with AWS (Workspaces, EC2, S3).
• Basic BASH scripting skills.
• Experience with Jira and Airflow.
• Strong technical troubleshooting abilities.
• Excellent communication skills.
• Minimum of 5 years of experience in a relevant field.

Salary (Rate): 400

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT