Desktop Support Technician

Central London | Office-based role

Initial 6 month contract – long term contract role

Be-IT is working with a global organisation to recruit a Desktop Support Technician to join their London-based IT team.

You'll become part of an international support function, providing hands-on technical support to local users.

This is a varied role where no two days are the same.

You'll provide a mix of Tech Bar and remote support, ensuring employees have the technology they need to work effectively.

What you'll be doing

• Providing 1st and 2nd line desktop support across Windows and macOS environments.
• Supporting Microsoft 365, Intune, Active Directory and end-user devices.
• Building, deploying and configuring laptops and desktops for new starters.
• Managing hardware upgrades, asset management, loan devices and equipment lifecycle.
• Troubleshooting hardware, software, printer, email, connectivity and remote access issues.
• Supporting Microsoft Teams meeting rooms and conference room technology (Zoom experience also welcomed).
• Logging, prioritising and resolving support requests through the IT service desk.
• Working closely with network and infrastructure teams to escalate more complex issues.
• Delivering excellent customer service through Tech Bar and remote support.

What we're looking for

• Experience in a Desktop Support, IT Support or Service Desk role.
• Strong knowledge of Microsoft 365, Intune, Active Directory, Windows and macOS.
• Experience supporting laptops, desktops, printers and mobile devices.
• Knowledge of Microsoft Teams meeting rooms or Zoom Rooms would be highly desirable.
• Basic networking knowledge with the ability to work alongside infrastructure teams.
• Excellent troubleshooting skills and a customer-first approach.
• Strong communication skills and the ability to prioritise a busy workload.

If you're a proactive IT Support professional who enjoys providing hands-on technical support in a fast-paced, collaborative environment, we'd love to hear from you.

Apply online to learn more.