Desktop Support Technician
Posted 5 days ago by Tech People 247
Negotiable
Undetermined
Onsite
Coventry, England, United Kingdom
Summary: The Onsite IT Support Technician role involves providing dedicated onsite IT support services to a Wipro customer in Coventry, UK. This B2B freelance contract requires a UK National with strong technical skills and a customer-focused approach. The technician will be responsible for transitioning services, maintaining documentation, and ensuring effective communication with end users. The position demands professionalism and adherence to structured processes in a standard 8-hour working day.
Key Responsibilities:
- Transition services from the existing team, documenting System Maintenance and Technical Documents (SMTD) and Execution Process Documents (EPD).
- Maintain and update all documentation consistently.
- Provide continuous onsite support to end users, tailored to the site-specific service requirements.
- Ensure technicians have the necessary work permits and identity verification to perform the role.
- Guarantee clean background checks free from crime, theft, and drugs.
- Maintain punctuality, professionalism, and courteous interactions with end users.
- Communicate fluently in English and the local language without translation support.
- Pick up and resolve tickets from ITSM tools requiring onsite intervention.
- Perform routine onsite maintenance, health checks, and basic troubleshooting (e.g., router resets, rebooting access points).
- Maintain accurate records of onsite activities, incidents, asset movements, and provide regular reports on support activities, ticket volume, and SLA adherence.
- Collaborate with backup technicians to ensure coverage during planned absences.
Key Skills:
- Must be a UK National.
- Proven experience in onsite IT support roles.
- Strong professionalism in appearance, attitude, and communication.
- Business-proficient in English and local language.
- Experience with ITSM tools, ticket management, and routine IT maintenance tasks.
- Ability to follow structured processes and maintain accurate documentation.
Salary (Rate): undetermined
City: Coventry
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Onsite IT Support Technician – 2DPW (UK National Required)
Contract Type: B2B Freelance
Location: Onsite – Coventry (UK)
About the Role: We are seeking a professional, UK National IT Support Technician to provide onsite services to a Wipro customer under a site-specific management model. This is a B2B freelance contract requiring a highly disciplined, customer-focused individual with strong technical and professional skills.
Key Responsibilities:
- Transition services from the existing team, documenting System Maintenance and Technical Documents (SMTD) and Execution Process Documents (EPD).
- Maintain and update all documentation consistently.
- Provide continuous onsite support to end users, tailored to the site-specific service requirements.
- Ensure technicians have the necessary work permits and identity verification to perform the role.
- Guarantee clean background checks free from crime, theft, and drugs.
- Maintain punctuality, professionalism, and courteous interactions with end users.
- Communicate fluently in English and the local language without translation support.
- Pick up and resolve tickets from ITSM tools requiring onsite intervention.
- Perform routine onsite maintenance, health checks, and basic troubleshooting (e.g., router resets, rebooting access points).
- Maintain accurate records of onsite activities, incidents, asset movements, and provide regular reports on support activities, ticket volume, and SLA adherence.
- Collaborate with backup technicians to ensure coverage during planned absences.
Requirements:
- Must be a UK National.
- Proven experience in onsite IT support roles.
- Strong professionalism in appearance, attitude, and communication.
- Business-proficient in English and local language.
- Experience with ITSM tools, ticket management, and routine IT maintenance tasks.
- Ability to follow structured processes and maintain accurate documentation.
Working Conditions:
- Standard 8-hour working day (excluding breaks and travel).
- Support limited to logged tickets; additional time may be considered if ticket volume exceeds one day.
- Provided with a laptop and necessary tools (e.g., LogMeIn, admin access if needed).
- Manpower costs, basic infrastructure, and facilities included; no additional costs for holidays, sickness, or other factors.