Desktop Support/ Tech Hub Support
Posted 4 days ago by Tata Consultancy Services
Negotiable
Undetermined
Undetermined
Crawley, England, United Kingdom
Summary: We are seeking a motivated and technically proficient Desktop Support / End User Computing Engineer responsible for delivering high-quality IT support services to end users across the organization. The ideal candidate will be flexible for a 24/7 rotational shift and demonstrate strong problem-solving abilities with a commitment to customer satisfaction.
Key Responsibilities:
- Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, and other end-user devices.
- Be flexible to work in 24/7 rotational shifts, including weekends and holidays.
- Install, configure, and maintain Windows and macOS systems, software, and applications.
- Troubleshoot hardware, software, and network-related issues, escalating to higher levels when necessary.
- Provide support for remote users via VPN, remote desktop tools, or collaboration platforms.
- Maintain and update asset inventory and documentation for end-user computing devices.
- Coordinate with vendors for hardware replacement, warranty claims, and support cases.
- Assist with onboarding/offboarding of users including laptop setup, account provisioning, and access control.
- Support MS Office 365 applications including Outlook, Teams, and OneDrive.
- Handle user profile and data migration, software patching, and antivirus updates.
- Participate in incident, problem, and change management processes according to ITIL standards.
- Set up and support AV equipment, projectors, and conferencing systems for meetings and events.
- Educate users on best practices for security, software usage, and IT policies.
- Perform routine maintenance and proactive health checks on IT assets.
Key Skills:
- Technical proficiency in desktop support and end-user computing.
- Experience with Windows and macOS systems.
- Strong problem-solving abilities.
- Knowledge of MS Office 365 applications.
- Ability to work flexible hours, including 24/7 shifts.
- Experience with remote support tools and VPNs.
- Familiarity with ITIL standards.
- Excellent customer service skills.
- Ability to coordinate with vendors and manage hardware support cases.
- Experience in user onboarding and offboarding processes.
Salary (Rate): undetermined
City: Crawley
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Summary: We are seeking a motivated and technically proficient Desktop Support / End User Computing Engineer who will be responsible for delivering high-quality IT support services to end users across the organization. The ideal candidate will be flexible for a 24/7 rotational shift and demonstrate strong problem-solving abilities with a commitment to customer satisfaction.
Key Responsibilities:
- Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, and other end-user devices.
- Be flexible to work in 24/7 rotational shifts, including weekends and holidays.
- Install, configure, and maintain Windows and macOS systems, software, and applications.
- Troubleshoot hardware, software, and network-related issues, escalating to higher levels when necessary.
- Provide support for remote users via VPN, remote desktop tools, or collaboration platforms.
- Maintain and update asset inventory and documentation for end-user computing devices.
- Coordinate with vendors for hardware replacement, warranty claims, and support cases.
- Assist with onboarding/offboarding of users including laptop setup, account provisioning, and access control.
- Support MS Office 365 applications including Outlook, Teams, and OneDrive.
- Handle user profile and data migration, software patching, and antivirus updates.
- Participate in incident, problem, and change management processes according to ITIL standards.
- Set up and support AV equipment, projectors, and conferencing systems for meetings and events.
- Educate users on best practices for security, software usage, and IT policies.
- Perform routine maintenance and proactive health checks on IT assets.