Key Responsibilities
- Team Leadership
- Lead, motivate and support a team of Desktop Engineers.
- Manage and prioritise incidents, requests and project activity.
- Operational & Technical Management
- Act as an escalation point for complex technical issues.
- Support the delivery of desktop services across multiple sites.
- Service Improvement
- Identify opportunities to improve service delivery and ways of working.
- Support the adoption of ITIL best practice.
Technical Environment
- Microsoft Windows
- Active Directory
- Microsoft Exchange
- Citrix
- TCP/IP Networking
- Remote Access Technologies
- Backup & Recovery Solutions
- Endpoint Security & Antivirus
- Desktop, Laptop & Peripheral Support
- Hardware Deployment & Troubleshooting
- IT Service Management (ITSM) Tools
Essential Experience
- Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team.
Rate:
£250/day
Location:
Wakefield
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level