Rate: £200/day
Inside IR35
Location - Central London - Fully Onsite
Senior Desktop Support Specialist
We are seeking an experienced Senior Desktop Support Specialist to provide advanced technical support within a large enterprise environment. Acting as an escalation point for the Desktop Support team, you will troubleshoot complex hardware and software issues, deliver VIP and deskside support, and ensure high levels of service across the business.
Key Responsibilities
- Act as the senior escalation point for desktop and end-user support issues.
- Monitor ticket queues, prioritise workloads and ensure SLA targets are met.
- Provide VIP, deskside, remote access and mobile device support.
- Support Microsoft 365, Windows environments and enterprise hardware.
- Manage user accounts, Active Directory administration and endpoint configuration.
- Support office moves, conference room technology and telecoms.
- Mentor and provide technical guidance to junior support team members.
- Work closely with Infrastructure and Security teams to resolve technical issues.
- Participate in an on-call support rota.
Key Requirements
- 5+ years' experience in Desktop Support within an enterprise environment.
- Strong Windows 10/11 and Microsoft 365 support experience.
- Advanced Active Directory and Microsoft Endpoint Configuration Manager (MECM/SCCM) knowledge.
- Experience with hardware troubleshooting, VPN, remote access and mobile devices.
- Good understanding of LAN/WAN networking and wireless technologies.
- Experience supporting Cisco Unified Communications (UC/Jabber).
- Strong VIP support, customer service and communication skills.
Please get in touch if of interest
Rate:
£200/day
Location:
London
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Senior