Desktop Support Specialist
Posted 1 week ago by Sharp Brains Solutions
Negotiable
Outside
Undetermined
Glasgow, Scotland, United Kingdom
Summary: The Desktop Support Engineer role requires a professional with over three years of experience in IT Infrastructure field support, focusing on troubleshooting hardware and software issues while adhering to customer security compliance. The position involves using various tools and knowledge of systems like SCCM and MS 365 for effective support. The engineer will also handle user account management in Active Directory and provide smart hand support for various hardware components.
Key Responsibilities:
- Troubleshoot hardware, software, and operating system issues.
- Install Windows systems using USB & PEX.
- Resolve blue screen of death problems.
- Utilize SCCM for system management.
- Install and troubleshoot MS 365 clients.
- Configure and troubleshoot Outlook accounts.
- Manage user accounts in Active Directory.
- Support tablets and mobile phones.
- Assist with computer networks under guidance.
- Perform smart hand activities for peripheral and networking hardware.
- Work independently while following instructions from remote technicians.
Key Skills:
- Experience in IT Infrastructure support.
- Knowledge of troubleshooting techniques for hardware and software.
- Familiarity with SCCM and MS 365.
- Understanding of Outlook configuration and troubleshooting.
- Experience with ticketing systems like ServiceNow and LandDesk.
- Knowledge of Active Directory management.
- Basic understanding of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Ability to perform smart hand support for various hardware.
- Strong deductive reasoning skills.
- Ability to work independently.
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
"Desktop Support Engineer" Three or more years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Can use USB & PEX to install Windos system. Understand how to deal with blue screen of death problem. Understand what SCCM is and how to use it. Knowledge in MS 365 client installation and troubleshooting. Understand Outlook account configuration and troubleshooting and understand what is OST/PST and how to enter Outlook into safe mode. Experience with Anti-spyware and Anti-virus software. Knowledge of ticketing systems such as ServiceNow, LandDesk, etc. and understanding of SLA levels Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc. Knowledge and experience of supporting tablets/Mobile Phones Support of computer networks, as directed by a Level III technician or service desk support Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician. Ability to work independently Contract Type: Freelance / B2B (Outside IR35)