Desktop Support Specialist
Posted 2 weeks ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Undetermined
Ellesmere Port, England, United Kingdom
Summary: The Desktop Support Specialist is responsible for enhancing technology and improving the end user experience for both in-house and remote employees. This role involves troubleshooting desktop environment issues, performing service desk functions, and managing hardware and software configurations. The specialist will also provide second-tier support and collaborate with various teams to ensure effective deployment of technology solutions.
Key Responsibilities:
- Improve technology and enhance end user experience for in-house and remote employees.
- Respond to calls and emails to fix desktop environment issues.
- Perform service desk functions and daily tasks, including system upgrades and license tracking.
- Organize and configure equipment such as desktops, laptops, printers, and scanners.
- Collaborate with business application teams and server administrators on projects.
- Assess third-party applications for deployment into commercial operations.
- Install new computers and peripherals, troubleshooting hardware issues.
- Set up computer systems for new employees and manage user preferences and file migration.
- Provide second-tier support for the service desk, adjusting and fixing installed software.
- Maintain network printers and secure computers, evaluating and replacing components as needed.
- Assess network issues, including switches and connectivity.
- Replace networking devices as required.
- Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices.
- Provide technical support for audio-visual equipment using administrative tools.
Key Skills:
- Proficiency in desktop support and troubleshooting.
- Experience with hardware and software installation and configuration.
- Knowledge of network issues and maintenance.
- Ability to provide second-tier support and collaborate with teams.
- Familiarity with audio-visual equipment support.
- Strong communication skills for responding to user inquiries.
Salary (Rate): undetermined
City: Ellesmere Port
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Responsibilities & Key Accountabilities: One of the primary responsibilities is to improve technology within the organization and to enhance the end user experience for both in-house and remote employees. You need to respond to calls and emails to fix issues of the desktop environment and perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking. Organize and configure equipment, such as desktops/laptops, printers, copiers, scanners, and faxes. Need to work with business application teams and server administrators for appropriate projects. Technicians assess third-party applications for deployment and incorporation into existing commercial operations. Installing new computers and peripherals and troubleshoot to resolve all kind of hardware related issues. Setting up the computer system for new employees also move and change user preferences and file migration as necessary. Providing second-tier support for the Service desk. They provide adjustments and fixes for installed software. Maintaining network printers, secure computers, evaluate and replace computer components, such as memory, hard drive, and optical drives, among others. Assess network issues, including switches, connectivity, and network port patches. Technicians replace wireless access points, network switches, and other networking devices as required. Implement, support, and troubleshoot incidents related to PCs/laptops/mobile devices using conventional procedures and proven guidelines. Providing technical support to audio-visual (A/V) equipment and use appropriate administrative consoles and tools competently to support and fix.