Summary: The Desktop Support Specialist role in Dundee, UK, involves providing on-site technical support for laptops, desktops, and printers. The position requires systematic problem-solving skills and the ability to manage asset inventory while ensuring the commissioning of new devices. Proficiency in Windows operating systems and various IT tools is essential for effective performance in this role.

Key Responsibilities:

• Provide on-site support for laptops, desktops, and printers.
• Commission new laptops and desktops across the shop floor as needed.
• Maintain and update asset inventory at the facility.
• Utilize disciplined, systematic problem-solving skills.
• Work with Windows Operating systems (Win10, 11) and Active Directory.
• Use ITSM ticketing tools such as ServiceNow.
• Support remote desktop connectivity applications like TeamViewer.
• Utilize MS Office Suite and internet browsers.
• Manage VPN (Cisco) and remote dial-in users.

Key Skills:

• On-site support experience.
• Problem-solving skills.
• Proficiency in Windows Operating systems (Win10, 11).
• Knowledge of Active Directory.
• Experience with ITSM ticketing tools (e.g., ServiceNow).
• Familiarity with remote desktop applications (e.g., TeamViewer).
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio).
• Knowledge of internet browsers (Edge, Chrome).
• Experience with VPN (Cisco) and remote dial-in support.

Salary (Rate): undetermined

City: Dundee

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT