Desktop Support Specialist I - San Diego, CA
Posted 4 days ago by 1754709563
Negotiable
Undetermined
Undetermined
San Diego, California
Summary: The Desktop Support Specialist I role in San Diego, CA, involves managing IT support tickets, maintaining asset inventory, and providing end-user support. The position requires a commitment to high-quality results and the ability to adapt to changing business needs. This is a 6-month contract position with standard office hours. The pay rate ranges from $20.00 to $24.00 per hour.
Key Responsibilities:
- Manage and resolve tickets in a timely and accurate manner.
- Follow asset management processes to maintain accuracy of asset inventory databases and stock levels.
- Provide prompt support for end-user issues and service requests.
- Oversee distribution, tracking, and lifecycle management of hardware and software assigned to employees.
- Prepare and configure devices for new hires.
- Deploy and maintain shared desk peripherals.
- Manage assigned projects and activities to ensure critical objectives and deadlines are met.
- Adapt to changing business needs, as additional responsibilities may be assigned.
Key Skills:
- Professional experience in the IT industry.
- Previous experience in a customer service–oriented role.
- Strong work ethic and commitment to high-quality results.
- Excellent customer service skills, with the ability to engage professionally with individuals at all organizational levels, including executives, managers, subject matter experts, and business users.
- Maintains professionalism in conduct, communication, and appearance.
- Intermediate expertise with Windows operating systems, platform software, and associated hardware.
- Understanding of networking principles and printing environments.
- Solid technical background with the ability to see tasks and projects through to completion.
- Highly organized, deadline-driven, and capable of tracking multiple tasks simultaneously.
- Skilled at prioritizing effectively and working under deadlines with strong attention to detail.
- Excellent teamwork abilities, along with the capacity to work independently.
- Able to handle confidential and sensitive information with tact and discretion.
Salary (Rate): £24.00 hourly
City: San Diego
Country: United States
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Location:
San Diego, CA
Schedule:
Standard Office Hours
Duration:
6-Month Contract
Pay Rate Range:$20.00/ph - $24.00/ph
Responsibilities
- Manage and resolve tickets in a timely and accurate manner.
- Follow asset management processes to maintain accuracy of asset inventory databases and stock levels.
- Provide prompt support for end-user issues and service requests.
- Oversee distribution, tracking, and lifecycle management of hardware and software assigned to employees.
- Prepare and configure devices for new hires.
- Deploy and maintain shared desk peripherals.
- Manage assigned projects and activities to ensure critical objectives and deadlines are met.
- Adapt to changing business needs, as additional responsibilities may be assigned.
Requirements
- Professional experience in the IT industry.
- Previous experience in a customer service–oriented role.
- Strong work ethic and commitment to high-quality results.
- Excellent customer service skills, with the ability to engage professionally with individuals at all organizational levels, including executives, managers, subject matter experts, and business users.
- Maintains professionalism in conduct, communication, and appearance.
- Intermediate expertise with Windows operating systems, platform software, and associated hardware.
- Understanding of networking principles and printing environments.
- Solid technical background with the ability to see tasks and projects through to completion.
- Highly organized, deadline-driven, and capable of tracking multiple tasks simultaneously.
- Skilled at prioritizing effectively and working under deadlines with strong attention to detail.
- Excellent teamwork abilities, along with the capacity to work independently.
- Able to handle confidential and sensitive information with tact and discretion.
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