Summary: The role involves providing desktop support for a Technology Company specializing in Real Estate services, combining both remote and on-site assistance for their Philadelphia area branch. The position requires troubleshooting hardware and software issues, configuring workstations, and maintaining network systems. Candidates must work on a W2 basis and will receive a comprehensive benefits package. The role emphasizes customer service and technical proficiency across various platforms.

Key Responsibilities:

• Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.
• Configures workstations for new users and upgrades existing equipment and software.
• Sets up and maintains network and telecommunication systems.
• Troubleshoots LAN, server, and connectivity issues.
• Utilizes ticketing and hardware asset management system.
• Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
• Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services, and improvement of Agile Product development.

Key Skills:

• Exemplary customer service skills (verbal and written).
• Proficient Windows and Mac troubleshooting and support.
• Mobile device computing skills.
• Basic network troubleshooting and support.
• Microsoft 365 knowledge.
• ServiceNow and Ivanti experience a plus.
• Basic hardware troubleshooting.
• Ability to perform Root Cause Analysis.
• High level of emotional intelligence.
• Professional presence - while remaining personable.
• Experience working with processes and procedures in a large organization preferable.
• Ability to manage multiple competing priorities and prioritize effectively.
• Good time and task management skills.
• Flexible and organized.
• Growth mindset.
• Able to lift 50 lbs. unaided.
• Reliable car.

Salary (Rate): undetermined

City: Conshohocken

Country: USA

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT