Desktop Support M365 - FTC
Summary: The Desktop Support M365 role focuses on providing IT support primarily for Windows and Mac operating systems, as well as managing Microsoft 365 services. Responsibilities include handling the IT Support mailbox, troubleshooting issues, and maintaining user accounts and documentation. The position requires both on-site presence and remote support for global offices. The role is a 12-month fixed-term contract based in Hemel Hempstead.
Key Responsibilities:
- Manage the IT Support mailbox and respond to requests
- Provide end-user support for Windows 11/10/7 and Mac OS
- Support Microsoft 365 services including Admin, Exchange, Entra, and Intune
- Create and maintain users and groups in Microsoft 365
- Physically support the office and provide remote assistance globally
- Maintain on-premise Active Directory
- Troubleshoot email issues through Mimecast and Exchange 365
- Ensure newly built laptops are connected to Intune
- Support various company applications and systems
- Keep the IT Support mailbox organized and up to date
- Manage starters and leavers, ensuring processes are followed
- Maintain IT documentation and user guides
- Ensure toner for printers is stocked and replaced as needed
- Order new licenses for software as required
Key Skills:
- Experience in desktop support for Windows and Mac OS
- Knowledge of Microsoft 365 administration
- Familiarity with troubleshooting email issues
- Ability to manage IT documentation and user accounts
- Strong communication and organizational skills
- Experience with various IT applications and systems
- Ability to work both on-site and remotely
Salary: £35,000 yearly
City: Hemel Hempstead
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Position: Desktop Support M365 - 12 months FTC
Location: Hemel Hempstead
Salary: 30k - 35k
Benefits:
- Free Lunch
- Free Refreshments
- Pizza Friday
- Chocolate draw
- Free Parking
- Fruit/Snacks
- Break out room
- Flexible time
Summary Role:
- Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from
- Supporting Windows 11/10/7 end user support
- Supporting Mac OS
- Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc.
- Creation and maintenance of users and groups in 365, seeking approval when required
- Being on hand and available when needed physically in the office
- Remotely supporting offices from around the world
- Maintain on premise AD
- Troubleshooting email issues through Mimecast and Exchange 365
- Ensuring newly built laptops are connected to InTune
- Support various company applications and systems:
- Deskbird - used for schedule management, hot desk and parking space booking
- KnowBe4 - used for our cyber security training
- Sophos - used for endpoint antivirus and Firewall management across the offices
- Synology - used for NAS in various offices and locations
- Microsoft Dynamics - used by the Commercial team for CRM
- Ubiquiti - used for wifi in the UK office
- Meraki - not currently licensed, but there are still active devices plugged in in various offices
- CodeTwo - used to apply signatures on our Exchange emails
- Being in charge and staying on top of the IT Support mailbox
Keeping the inbox up to date and tidy
- Responding to each email as it comes in, there are some standard templates when needed
- Information gathering for any tickets that need to be escalated
- Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc.
- Managing starters and leavers
- There is a document to be kept up to date, where you can also keep track of when this is done
- Following the process for each starter and leaver, there is a document on each process
- Maintaining the IT documentation
- Ensuring user guides are kept up to date
- Maintaining the distribution lists spreadsheet as groups are created/deleted
- Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout
- Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G)
- Making sure toner for printers are kept in stock, replacing in the printers as needed
Ordering new license as required, adobe, Microsoft 365
INDIT
Planet Recruitment is acting as an Employment Business in relation to this vacancy.
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