Desktop Support Engineer with Server Exposure
Posted Today by Axiom Technologies
Negotiable
Outside
Onsite
Worcester, England, United Kingdom
Summary: The Desktop Support Engineer with Server Exposure is responsible for providing daily desktop and onsite support, as well as operational support for various server technologies. The role involves troubleshooting hardware, coordinating with vendors, and handling incidents using ServiceNow. The position requires a strong foundation in desktop support within a Windows environment and exposure to server technologies. This is an on-site role based in Worcester, UK, classified as outside IR35.
Key Responsibilities:
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Hands-on site activities (device reset, cable plug/unplug if required)
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
- Windows Server operational support
- Hyper-V / Hyper-V Cluster exposure
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) – operational exposure
- Microsoft SQL Server – basic admin exposure
- Active Directory – basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Key Skills:
- Strong Desktop Support experience (Windows environment)
- Windows Server basics
- Hyper-V exposure
- Veeam Backup exposure
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
- HP Storage / SAN exposure (Good to Have)
- SQL Server basics (Good to Have)
- Data center or onsite support experience (Good to Have)
- Vendor / OEM coordination experience (Good to Have)
Salary (Rate): undetermined
City: Worcester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: Desktop Support Engineer with Server Exposure
Location: Worcester, UK (On-site)
Duration: Backfill (On-Demand Ticket Based)
IR 35 status: Outside IR35
Role Summary: The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.
Primary Responsibilities (Desktop / Site Support):
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Hands-on site activities (device reset, cable plug/unplug if required)
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
Additional Responsibilities (Server / Infrastructure Support):
- Windows Server operational support
- Hyper-V / Hyper-V Cluster exposure
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) – operational exposure
- Microsoft SQL Server – basic admin exposure
- Active Directory – basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Mandatory Skills (Screening Checklist):
- Strong Desktop Support experience (Windows environment)
- Windows Server basics
- Hyper-V exposure
- Veeam Backup exposure
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
Good to Have:
- HP Storage / SAN exposure
- SQL Server basics
- Data center or onsite support experience
- Vendor / OEM coordination experience
Shift & Time:
- Shift aligned to UK business hours (07:30 – 15:00 London Time)
- Rotation-based support model