Desktop Support Engineer with Server Exposure
Posted 1 week ago by Axiom Technologies
Negotiable
Outside
Onsite
Worcester, England, United Kingdom
Summary: The Desktop Support Engineer with Server Exposure is responsible for providing daily desktop and onsite support, as well as operational support for various server technologies including Windows Server and Hyper-V. The role requires hands-on troubleshooting and coordination with vendors, ensuring effective incident management and adherence to ITIL processes. This position is based in Worcester, UK, and is classified as outside IR35 for a long-term contract. The engineer will work aligned to UK business hours in a rotation-based support model.
Key Responsibilities:
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Hands-on site activities (device reset, cable plug/unplug if required)
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
- Windows Server operational support
- Hyper-V / Hyper-V Cluster exposure
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) – operational exposure
- Microsoft SQL Server – basic admin exposure
- Active Directory – basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Key Skills:
- Strong Desktop Support experience (Windows environment)
- Windows Server basics
- Hyper-V exposure
- Veeam Backup exposure
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
- HP Storage / SAN exposure (Good to Have)
- SQL Server basics (Good to Have)
- Data center or onsite support experience (Good to Have)
- Vendor / OEM coordination experience (Good to Have)
Salary (Rate): undetermined
City: Worcester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: Desktop Support Engineer with Server Exposure
Location: Worcester, UK (On-site)
Duration: Long-term contract
IR 35 status: Outside IR35
Role Summary: The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.
Primary Responsibilities (Desktop / Site Support):
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Hands-on site activities (device reset, cable plug/unplug if required)
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
Additional Responsibilities (Server / Infrastructure Support):
- Windows Server operational support
- Hyper-V / Hyper-V Cluster exposure
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) – operational exposure
- Microsoft SQL Server – basic admin exposure
- Active Directory – basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Mandatory Skills (Screening Checklist):
- Strong Desktop Support experience (Windows environment)
- Windows Server basics
- Hyper-V exposure
- Veeam Backup exposure
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
Good to Have:
- HP Storage / SAN exposure
- SQL Server basics
- Data center or onsite support experience
- Vendor / OEM coordination experience
Shift & Time:
- Shift aligned to UK business hours (07:30 – 15:00 London Time)
- Rotation-based support model