Desktop Support Engineer - SC Cleared

Summary: The Desktop Support Engineer role requires a candidate with current SC clearance to provide technical support in a Security Cleared environment in Milton Keynes. The position involves investigating incidents, fulfilling requests, and ensuring adherence to standards while delivering excellent customer service. The role operates on a rotating shift basis covering early, mid, and late shifts. This is a contract position lasting over three months with a leading IT services provider.

Key Responsibilities:

• Investigating and resolving incidents.
• Fulfilling requests.
• Assisting with problem investigations.
• Identifying and generating support documentation.
• Providing technical coaching.
• Ensuring adherence to agreed standards and procedures.
• Providing technical support and service delivery to clients.

Key Skills:

• Current SC clearance.
• Highly developed interpersonal skills.
• Ability to engage with customers effectively.
• Teamwork and collaboration skills.
• Ability to work in a pressurised environment.
• Technical support experience.

Salary (Rate): £17.87

City: Milton Keynes

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT