Desktop Support Engineer
Posted 1 day ago by Ubique Systems
Negotiable
Undetermined
Undetermined
Warwick, England, United Kingdom
Summary: The Desktop Support Engineer role requires a minimum of 6 years of experience in providing technical support for various devices including PCs, laptops, and smartphones. The position emphasizes strong communication skills and customer satisfaction while performing fault diagnostics and ensuring adherence to established standards and SLAs. The role also involves installation, testing, and troubleshooting of computer systems and peripherals. Travel to remote locations may be necessary for support activities.
Key Responsibilities:
- Provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, and Comms room devices.
- Perform software installation and troubleshooting.
- Ensure high levels of customer satisfaction through effective communication.
- Support includes specification, installation, and testing of computer systems and peripherals.
- Interact with application software and operating systems to diagnose and resolve unique problems.
- Work self-sufficiently to perform fault diagnostics and deliver user requirements while maintaining standards and SLAs.
- Travel to remote locations as required.
Key Skills:
- Minimum of 6 years of experience in technical support.
- Strong verbal and written communication skills in the local language.
- Ability to perform fault diagnostics and troubleshooting.
- Experience with installation and testing of computer systems and peripherals.
- Customer service orientation.
- Ability to work independently.
Salary (Rate): undetermined
City: Warwick
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Minimum of 6+ Year Experience Ability to travel to remote locations You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.