Desktop Support Engineer
Posted 7 days ago by Queen Square Recruitment Ltd
Negotiable
Inside
Onsite
SW1E, Victoria, Greater London
Summary: The Desktop Support Engineer role is a hands-on position focused on providing exceptional onsite IT support in a central London office. The role requires strong troubleshooting skills and the ability to work both independently and collaboratively. Candidates must have experience with Windows 10/11 and various IT support tools, as well as SC clearance. This position is 100% onsite and requires a proactive approach to customer service and technical challenges.
Key Responsibilities:
- Win10/11 OS builds, device refurbishment, and Azure AD-based installations
- Remote and onsite support for desktops, laptops, tablets, and phones
- Device management through Intune, CMDB updates, patch deployment
- Troubleshooting O365, Exchange, antivirus, and network issues
- Meeting room setup and end-user support (Level 1)
- Writing technical documentation and managing hardware logistics
- Supporting infrastructure rollouts and BAU operations
Key Skills:
- Strong experience in desktop/laptop support (onsite & remote)
- Excellent knowledge of Windows 10/11, O365, Exchange, and Intune
- Proven hardware/software troubleshooting and installation skills
- Hands-on with Powershell scripting and registry management
- Customer-focused, with top-notch communication and problem-solving abilities
- Comfortable with documentation, audits, and end-to-end IT support
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Desktop Support Engineer – 100% Onsite | London
Location: Central London, 5 days per week
Start Date: 07/10/2025
Day Rate: Competitive DOE, inside IR35
Clearance: SC Cleared – Mandatory
Our client, a large global consultancy, is recruiting for a hands-on Desktop Support Engineer to provide exceptional onsite IT support at a central London office. This is a technical, customer-facing role that requires excellent troubleshooting skills, a proactive mindset, and the ability to work independently and collaboratively.
Key Responsibilities
- Win10/11 OS builds, device refurbishment, and Azure AD-based installations
- Remote and onsite support for desktops, laptops, tablets, and phones
- Device management through Intune, CMDB updates, patch deployment
- Troubleshooting O365, Exchange, antivirus, and network issues
- Meeting room setup and end-user support (Level 1)
- Writing technical documentation and managing hardware logistics
- Supporting infrastructure rollouts and BAU operations
Essential Skills & Experience
- Strong experience in desktop/laptop support (onsite & remote)
- Excellent knowledge of Windows 10/11, O365, Exchange, and Intune
- Proven hardware/software troubleshooting and installation skills
- Hands-on with Powershell scripting and registry management
- Customer-focused, with top-notch communication and problem-solving abilities
- Comfortable with documentation, audits, and end-to-end IT support
Key Requirements
- Must be SC Cleared
- Must be able to work onsite in London every day
- Willingness to work out of hours and travel if required
If you have the relevant skills and experience, please apply promptly and we will be in touch to discuss your application further.
Please note that due to the volume of applications we receive, it is not possible to provide feedback on all applications so if you have not heard from us within 2 weeks then unfortunately you have been unsuccessful on this occasion.