Summary: The Desktop Support Engineer will manage IT systems and assets, providing essential support and training to enhance operational efficiency. This role requires extensive knowledge of computer hardware, software, and network maintenance, with a focus on customer interaction and problem-solving. The engineer will also collaborate with various teams to implement new technologies and ensure compliance with IT policies. The position is based in Rugby and involves direct engagement with employees across the organization.

Key Responsibilities:

• Serve new commercial sites regarding network installation and site connectivity.
• Support commercial sites with workplace support and IT issues.
• Provide IT and workplace support to business locations in a specific region.
• Act as IT concierge service for troubleshooting IT issues.
• Respond to issues via phone, email, in person, or online chats.
• Determine troubleshooting solutions based on customer issues.
• Maintain and resolve open incidents/tasks within the ticket queue.
• Partner with Digital Workplace Solutions Team on new technology projects.
• Provide onsite support for other IT teams.
• Ensure compliance with business policies and IT security standards.
• Analyze and resolve complex hardware and software issues.
• Establish working relationships with customers and communicate technical information effectively.
• Perform other duties as specified by the leadership team.

Key Skills:

• Bachelor's degree in computer science, Information Management, or related field, or minimum 1 year of relevant IT work experience.
• Minimum 1 year of experience with client (PC) technologies and support services.
• Knowledge of different operating systems (Windows 10, 11, MAC OS).
• Experience with Microsoft Teams and unified communications technologies.
• Familiarity with AV Cisco Telepresence equipment.
• Basic knowledge of local network infrastructure management.
• Basic server administration knowledge.
• Experience in mission-critical IT operations support environments.
• Strong problem-solving and analytical skills.
• Excellent written and oral communication skills.
• Ability to manage multiple tasks and client relationships.
• Customer service focus and proactive attitude.

Salary (Rate): £25.00

City: Rugby

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT