Summary: The Desktop Support Engineer role involves providing on-site local desktop support, troubleshooting hardware and software issues, and maintaining operational consistency within the IT Support Center. The position requires effective communication with customers and collaboration with third-party vendors to resolve complex issues. The ideal candidate should have 1-2 years of experience in Windows Desktop support and be capable of handling various operating systems and applications. This is a freelance contract position expected to last until June 30.

Key Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Support Apple PC users with basic knowledge of Mac operating systems.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Conduct remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Demonstrate broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• Work in a project-based environment requiring flexibility and teamwork.
• Perform other duties as assigned.

Key Skills:

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months of IT experience.
• Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, and Helpdesk ticketing systems.
• Knowledge of mobile device management including iOS and Android devices.
• Experience with enterprise encryption solutions and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Ability to multi-task, determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willingness to work off-hours and weekends when required for projects or emergency support.

Salary (Rate): undetermined

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT