Desktop Support Engineer
Posted 5 days ago by Dabster
Negotiable
Undetermined
Undetermined
Lurgan, Northern Ireland, United Kingdom
Summary: The Desktop Support Engineer is responsible for performing remedial repairs and providing first-level troubleshooting support for various hardware and software applications. This role includes setting up and managing end-user computing hardware, mobile devices, and meeting room technology, as well as maintaining an inventory of supported devices. The engineer will also assist with new hire induction and support network or server tasks as directed.
Key Responsibilities:
- Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment
- Assist site with hardware/ desk/ office/ boardroom setup as requested
- Execute supported directed tasks for network or server support on-site by escalations teams
- Provide first level troubleshooting and support for Applications
- Capture, store and update in-scope site information
- EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging
- Mobile devices (phone/tablets) set-up, deployment, collection
- Software/Application Installation (Country/Site specific)
- Basic Printing, Network and server troubleshooting support
- Provide New Hire Induction
- Manage local end user asset inventory and life cycle of assets
- Provide first level support for meeting room devices (VC devices, projectors, displays etc.)
- Provide first level support for warehouse devices (RF Equipment’s, voice equipment’s, Vehicle mounted units, label/thermal printers etc.)
- Maintain onsite inventory of supported devices
Key Skills:
- Experience in desktop support and troubleshooting
- Knowledge of hardware and software installation
- Familiarity with network and server support
- Ability to manage inventory and asset lifecycle
- Strong communication and customer service skills
- Experience with meeting room and warehouse technology support
Salary (Rate): undetermined
City: Lurgan
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Roles and Responsibilities:
- Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment
- Assist site with hardware/ desk/ office/ boardroom setup as requested
- Execute supported directed tasks for network or server support on-site by escalations teams.
- Provide first level troubleshooting and support for Applications
- Capture, store and update in-scope site information.
- EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.
- Mobile devices (phone/tablets) set-up, deployment, collection.
- Software/Application Installation (Country/Site specific).
- Basic Printing. Network and server troubleshooting support).
- Provide New Hire Induction.
- Manage local end user asset inventory and life cycle of assets.
- Provide first level support for meeting room devices (VC devices, projectors, displays etc.,)
- Provide first level support for warehouse devices (RF Equipment’s, voice equipment’s, Vehicle mounted units, label/thermal printers etc.,)
- Maintain onsite inventory of supported devices