Desktop Support Engineer
Posted 3 days ago by ST Global Tech LLC
£170 Per day
Undetermined
Onsite
Knutsford, England, United Kingdom
Summary: The Desktop Support Engineer role in Knutsford, England, involves providing technical support for desktop computers and related technology, including installation, troubleshooting, and testing. The position requires interaction with various end users and management, ensuring that incidents and requests are resolved within agreed service targets. The engineer will also perform asset inventory and provide face-to-face support for hardware and software issues. A strong emphasis is placed on proactive monitoring and ownership of technical issues until resolution.
Key Responsibilities:
- Assist staff with technical support of desktop computers, applications, and related technology.
- Provide specification, installation, troubleshooting, and testing of computer systems and peripherals.
- Interface with multiple levels of end users, management, VIPs, and local technical staff.
- Deliver technical support at Techbar, visiting end users, or in existing areas.
- Perform desk-side support, mobile device support, and technology refresh activities.
- Ensure all incidents/requests are met within agreed service targets.
- Proactively monitor pending tickets and perform installs, moves, adds, and changes (IMAC).
- Provide face-to-face end user support and troubleshoot IT product issues.
- Reimage computers/hard drives on multiple operating systems.
- Document end user technical issues and perform asset inventory activities.
- Take ownership of issues through to resolution on all appropriate requests.
Key Skills:
- 3 to 5 years of experience in desktop support.
- Strong troubleshooting skills for hardware and software issues.
- Experience with installation and configuration of desktop systems.
- Ability to interact effectively with end users and management.
- Knowledge of multiple operating systems.
- Proactive monitoring and ticket management skills.
- Experience with asset inventory and stock management.
Salary (Rate): £170 daily
City: Knutsford
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
description: Desktop Support Engineer Location: Knutsford, England, United Kingdom Contract Rate- £150-170 per day Experience level needed – 3 to 5 years. This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, troubleshooting and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve Incidents and requests Resource will provide (a) Interface with multiple levels of end users, management, VIPs and local technical staff. (b) Technical support can be provided at Techbar, Visiting end users or in our existing areas. This position requires the ability to work across all on-site services activities and project-based environment. On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix* Ensuring all Incidents/Requests are met within the agreed service targets. Proactively monitors pending tickets. Performs installs, moves, adds and changes (IMAC) as required. Provides face to face end user support and troubleshoot issues for IT products and services. Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices. Performing asset inventory/stock related activities as needed. Taking ownership of issues through to resolution on all appropriate requests. Ensuring all Incidents/Requests are met within the agreed service targets