Desktop Support Engineer

Desktop Support Engineer

Posted 1 week ago by Korn Ferry

£200 Per day
Inside
Undetermined
Greater London, England, United Kingdom

Summary: A leading global financial services organization is seeking a skilled Desktop Support Engineer for a 6-month contract role in London. The successful candidate will support end-user technology environments, deploy hardware/software solutions, and ensure seamless IT operations. Prior experience in a banking or financial services environment is essential for this position.

Key Responsibilities:

  • Provide onsite and remote desktop support for internal users including troubleshooting hardware, software, and peripheral issues.
  • Deploy, configure, and maintain desktops, laptops, mobile devices, and related technologies as part of scheduled refresh or rollout projects.
  • Manage user incidents and requests through ITSM platforms, ensuring timely resolution and documentation.
  • Support core financial and trading applications, liaising with relevant teams for advanced troubleshooting.
  • Coordinate with global IT teams to ensure adherence to technical standards and policies.

Key Skills:

  • 3–5 years of experience in a Desktop Support or similar IT role within a financial services or banking environment.
  • Hands-on experience with hardware deployment, software imaging, patch management, and desktop/laptop rollouts.
  • Strong knowledge of Windows OS, Microsoft 365 suite, Active Directory, and remote support tools.
  • Familiarity with ITIL processes and use of ticketing systems like ServiceNow or Remedy.
  • Excellent problem-solving and customer service skills with the ability to work under pressure.
  • Strong communication skills and the ability to interact with users at all levels of the organization.

Salary (Rate): £200 daily

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: Desktop Support Engineer

Location: London

Job Type: Contract

Duration: 6 months with potential extension

Rate: £160-£200 inside IR35 per day

Job Summary: A leading global financial services organization is seeking a skilled Desktop Support Engineer for a contract role. The successful candidate will play a crucial role in supporting end-user technology environments, deploying hardware/software solutions, and ensuring seamless IT operations across the firm. Prior experience in a banking or financial services environment is essential.

Key Responsibilities:

  • Provide onsite and remote desktop support for internal users including troubleshooting hardware, software, and peripheral issues.
  • Deploy, configure, and maintain desktops, laptops, mobile devices, and related technologies as part of scheduled refresh or rollout projects.
  • Manage user incidents and requests through ITSM platforms, ensuring timely resolution and documentation.
  • Support core financial and trading applications, liaising with relevant teams for advanced troubleshooting.
  • Coordinate with global IT teams to ensure adherence to technical standards and policies.

Required Skills & Experience:

  • 3–5 years of experience in a Desktop Support or similar IT role within a financial services or banking environment.
  • Hands-on experience with hardware deployment, software imaging, patch management, and desktop/laptop rollouts.
  • Strong knowledge of Windows OS, Microsoft 365 suite, Active Directory, and remote support tools.
  • Familiarity with ITIL processes and use of ticketing systems like ServiceNow or Remedy.
  • Excellent problem-solving and customer service skills with the ability to work under pressure.
  • Strong communication skills and the ability to interact with users at all levels of the organization.