Desktop Support Engineer
Posted 2 weeks ago by Korn Ferry
£200 Per day
Inside
Undetermined
Greater London, England, United Kingdom
Summary: A leading global financial services organization is seeking a skilled Desktop Support Engineer for a 6-month contract role in London. The successful candidate will support end-user technology environments, deploy hardware/software solutions, and ensure seamless IT operations. Prior experience in a banking or financial services environment is essential for this position.
Key Responsibilities:
- Provide onsite and remote desktop support for internal users including troubleshooting hardware, software, and peripheral issues.
- Deploy, configure, and maintain desktops, laptops, mobile devices, and related technologies as part of scheduled refresh or rollout projects.
- Manage user incidents and requests through ITSM platforms, ensuring timely resolution and documentation.
- Support core financial and trading applications, liaising with relevant teams for advanced troubleshooting.
- Coordinate with global IT teams to ensure adherence to technical standards and policies.
Key Skills:
- 3–5 years of experience in a Desktop Support or similar IT role within a financial services or banking environment.
- Hands-on experience with hardware deployment, software imaging, patch management, and desktop/laptop rollouts.
- Strong knowledge of Windows OS, Microsoft 365 suite, Active Directory, and remote support tools.
- Familiarity with ITIL processes and use of ticketing systems like ServiceNow or Remedy.
- Excellent problem-solving and customer service skills with the ability to work under pressure.
- Strong communication skills and the ability to interact with users at all levels of the organization.
Salary (Rate): £200 daily
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Desktop Support Engineer
Location: London
Job Type: Contract
Duration: 6 months with potential extension
Rate: £160-£200 inside IR35 per day
Job Summary: A leading global financial services organization is seeking a skilled Desktop Support Engineer for a contract role. The successful candidate will play a crucial role in supporting end-user technology environments, deploying hardware/software solutions, and ensuring seamless IT operations across the firm. Prior experience in a banking or financial services environment is essential.
Key Responsibilities:
- Provide onsite and remote desktop support for internal users including troubleshooting hardware, software, and peripheral issues.
- Deploy, configure, and maintain desktops, laptops, mobile devices, and related technologies as part of scheduled refresh or rollout projects.
- Manage user incidents and requests through ITSM platforms, ensuring timely resolution and documentation.
- Support core financial and trading applications, liaising with relevant teams for advanced troubleshooting.
- Coordinate with global IT teams to ensure adherence to technical standards and policies.
Required Skills & Experience:
- 3–5 years of experience in a Desktop Support or similar IT role within a financial services or banking environment.
- Hands-on experience with hardware deployment, software imaging, patch management, and desktop/laptop rollouts.
- Strong knowledge of Windows OS, Microsoft 365 suite, Active Directory, and remote support tools.
- Familiarity with ITIL processes and use of ticketing systems like ServiceNow or Remedy.
- Excellent problem-solving and customer service skills with the ability to work under pressure.
- Strong communication skills and the ability to interact with users at all levels of the organization.