Role
Desktop Support Engineer/2nd Line Support
We are assisting a client who seek a Desktop Support Engineer/2nd Line Support Analyst for their London site. This role will best suit a good communicator, who is technically competent, possesses a strong work ethic and enjoys providing excellent customer service.
Key Responsibilities
- Provide onsite 1st & 2nd line desktop support to end users
- Troubleshoot and resolve hardware and software issues
- Support Microsoft Office Suite and standard business applications
- Assist users transitioning to Windows 11
- Deliver excellent customer service and timely issue resolution
- Escalate complex issues where necessary
Required Skills & Experience
- Proven experience in desktop support/2nd line IT support roles
- Strong knowledge of Microsoft Office Suite
- Experience supporting mobile devices and printers
- Solid troubleshooting and problem-solving skills
- Strong communication and interpersonal abilities
Rate:
£170/day
Location:
London
IR35 Status:
Outside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level